Venue Customer Service Leader

5 days ago

Singapore beBeeCustomerExperience Full time $40,000 - $60,000
Customer Experience Manager

This role is focused on leading a team to deliver exceptional customer service, maintain high-quality standards and drive business results through effective people management, financial accountability and risk management.

Key Responsibilities:
  • Ensure the venue is clean, tidy and well-organized at all times.
  • Respond promptly and professionally to customer complaints and resolve issues efficiently.
  • Oversee food preparation and ensure it meets operational procedures and quality standards.
  • Manage inventory levels to maximize sales and profitability.
  • Monitor and enforce compliance with company policies and procedures.
  • Identify and report hazards in the workplace and implement corrective actions.
  • Provide coaching and feedback to develop team members' skills and knowledge.
  • Set an example by demonstrating high standards of customer service and teamwork.

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