Technical Support Specialist

4 days ago

Singapore beBeeTechnical Full time $4,000 - $8,000

Job Description:

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We are seeking a highly skilled and experienced Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical assistance to customers via phone, email, or in-person.

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Responsibilities:

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  • Monitor and respond to system alerts and abnormal behaviors.">
  • Isolate incidents, identify faults, and apply problem resolution scripts or escalate when necessary.">
  • Consolidate records for reporting, monitoring, analytics, and audit purposes.">
  • Perform system health checks after changes to ensure stability and prevent issues.">
  • Manage incident tickets throughout their life cycle, including creation, updates, escalation, and closure.">
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Requirements:

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  • Good experience in IT helpdesk or support engineering.">
  • Strong knowledge of incident management processes and ITIL practices.">
  • Familiarity with system monitoring tools and troubleshooting procedures.">
  • Ability to work in a fast-paced environment with strong problem-solving skills.">
  • Technical skills: Troubleshooting, Hardware, Ticketing, Asset Tracking, SQL, Service Desk, Windows, Mobile Devices, ITIL, Java, C#, Audit, Software Development, Incident Management, C++, Technical Support.">
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Benefits:

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  • Ongoing training and development opportunities.">
  • A collaborative and dynamic work environment.">
  • Opportunities for career advancement.">
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About Us:

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We are a company dedicated to delivering exceptional customer service and support. Our team is passionate about technology and committed to helping our customers succeed.

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