Dedicated Guest Experience Ambassador

2 weeks ago


Singapore Marina Bay Sands Pte Ltd Full time

At Marina Bay Sands, we strive to create a unique and memorable experience for our guests. As a dedicated guest experience ambassador, you will play a vital role in ensuring that every guest feels welcome and valued.

About the Role

This is an exciting opportunity to join our team as a customer relations executive. You will be responsible for providing exceptional service to our casino guests, responding to their needs and requests, and ensuring that they have a positive and enjoyable experience during their visit.

Your key responsibilities will include:

  • Providing personalized service to assigned patrons and engaging with them through telemarketing calls to invite them for repeat visits and/or events and promotions.
  • Collaborating with stakeholders to enhance service standards for guests and ensure compliance with organizational guidelines and regulations.
  • Assisting with the execution of special events and promotions, and proactively identifying potential gaming patrons to work with the market development sales team on host management.
Requirements

To succeed in this role, you will need to possess excellent communication and interpersonal skills, as well as the ability to work effectively in a fast-paced environment. A diploma in hospitality or a related field, prior experience in sales or customer service, and proficiency in Microsoft Office programs are preferred. Fluency in Mandarin and English is also essential, as you will be required to liaise with Mandarin and English-speaking guests.

If you are a customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity to join our team at Marina Bay Sands.



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