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Technical Support Coordinator

1 week ago

Singapore MOH Holdings Pte Ltd. Full time

MOH Holdings Pte Ltd. is seeking a skilled IT engineer to join its team, focusing on device and service management, IT monitoring, troubleshooting, and Level 1 support duties.

The ideal candidate will also provide assistance with IT service management and planning, developing and delivering IT training materials for end-users.

  • Manage vendor relationships and contracts, negotiating and reviewing vendor contracts and service level agreements (SLAs)
  • Stay informed about new vendor offerings and technologies that could benefit the organization, coordinating with vendors for support, maintenance, and issue resolution
  • Support the development of IT roadmaps and strategies, contributing to capacity planning and resource allocation
  • Assist in assessing and prioritizing IT requests, providing first-line technical support to end-users

A good resource and task management skills, ability to thrive in and navigate ambiguity, and a self-starter mindset are essential for this role.