Senior Service Advisor
1 week ago
At SOON XING ENGINEERING PTE. LTD., we are seeking a highly skilled and experienced Senior Service Advisor to join our team. As a Senior Service Advisor, you will play a critical role in ensuring that our customers receive exceptional service and support.
Key Responsibilities:- Collaborate with mechanics to identify and recommend necessary repairs and alternatives to expensive repairs.
- Utilize your knowledge of our products and services to provide in-depth information to customers about available parts and service options.
- Communicate effectively with customers regarding service outcomes, scheduling, and appointments.
- Provide customers with information and advice on warranty protections, cost savings, and the advantages of trading in versus fixing their vehicle.
- Manage and oversee the dealership's workflow and schedule.
- Communicate with customers regarding service changes or car pick-up times.
- Maintain positive customer relationships to ensure repeat business.
- Ensure all details on services rendered and costs are communicated to customers and processed accordingly.
- Provide excellent customer service by addressing customer complaints and feedback.
- Compile and submit monthly KPIs performance reports to management.
- Conduct regular meetings with sub-contractors to review contractual performance.
- Attend project coordination meetings to present monthly workshop KPIs and discuss taxi-related issues.
- Liaise with service technicians regarding parts ordering and availability.
- An associate's degree in Mechanical or a related field may be advantageous.
- Experience in the automotive field may be beneficial.
- A strong understanding of automotive technology and the industry.
- Proficiency with industry-specific software.
- Excellent customer service, interpersonal, and communication skills.
- Strong organizational, decision-making, and problem-solving skills.
- The ability to communicate effectively with mechanics, customers, and management.
- Availability to work 6 days a week (Monday to Saturday).
- Work location: Jurong West.
- Working hours: 7:30 am – 5:15 pm.
- Shift work required.
- Microsoft Office.
- Customer Service Operations.
- Customer Relationships.
- Vehicles.
- Driving License.
- Team Management.
- Warranty.
- Automotive Industry.
- Communication Skills.
- Customer Satisfaction.
- Automotive Technology.
- Consulting.
- Customer Service.
- Decision Making.
- Scheduling.
- Mechanical Engineering.
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