Senior Service Advisor

1 week ago


Singapore SOON XING ENGINEERING PTE. LTD. Full time
Senior Service Advisor

At SOON XING ENGINEERING PTE. LTD., we are seeking a highly skilled and experienced Senior Service Advisor to join our team. As a Senior Service Advisor, you will play a critical role in ensuring that our customers receive exceptional service and support.

Key Responsibilities:
  • Collaborate with mechanics to identify and recommend necessary repairs and alternatives to expensive repairs.
  • Utilize your knowledge of our products and services to provide in-depth information to customers about available parts and service options.
  • Communicate effectively with customers regarding service outcomes, scheduling, and appointments.
  • Provide customers with information and advice on warranty protections, cost savings, and the advantages of trading in versus fixing their vehicle.
  • Manage and oversee the dealership's workflow and schedule.
  • Communicate with customers regarding service changes or car pick-up times.
  • Maintain positive customer relationships to ensure repeat business.
  • Ensure all details on services rendered and costs are communicated to customers and processed accordingly.
  • Provide excellent customer service by addressing customer complaints and feedback.
  • Compile and submit monthly KPIs performance reports to management.
  • Conduct regular meetings with sub-contractors to review contractual performance.
  • Attend project coordination meetings to present monthly workshop KPIs and discuss taxi-related issues.
  • Liaise with service technicians regarding parts ordering and availability.
Requirements:
  • An associate's degree in Mechanical or a related field may be advantageous.
  • Experience in the automotive field may be beneficial.
  • A strong understanding of automotive technology and the industry.
  • Proficiency with industry-specific software.
  • Excellent customer service, interpersonal, and communication skills.
  • Strong organizational, decision-making, and problem-solving skills.
  • The ability to communicate effectively with mechanics, customers, and management.
  • Availability to work 6 days a week (Monday to Saturday).
  • Work location: Jurong West.
  • Working hours: 7:30 am – 5:15 pm.
  • Shift work required.
Preferred Skills:
  • Microsoft Office.
  • Customer Service Operations.
  • Customer Relationships.
  • Vehicles.
  • Driving License.
  • Team Management.
  • Warranty.
  • Automotive Industry.
  • Communication Skills.
  • Customer Satisfaction.
  • Automotive Technology.
  • Consulting.
  • Customer Service.
  • Decision Making.
  • Scheduling.
  • Mechanical Engineering.


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