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Customer Service Supervisor
2 months ago
We are a leading provider of vehicle maintenance and repair services in Singapore, with a strong commitment to customer satisfaction and employee development.
Job SummaryWe are seeking a highly skilled and experienced Customer Service Supervisor to join our team. As a key member of our customer service team, you will be responsible for ensuring that our customers receive exceptional service and support.
Key Responsibilities- Customer Service: Provide professional and courteous service to customers, responding to their inquiries and resolving their issues in a timely and effective manner.
- Team Management: Lead and manage a team of service advisors, providing guidance and support to ensure that they are equipped to provide excellent customer service.
- Workshop Operations: Assist in managing workshop operations, ensuring that all tasks are completed efficiently and effectively.
- Documentation: Administer all documentation pertaining to costing, claims, and vehicle history files.
- Customer Relations: Promote customer relations and ensure customer satisfaction on all jobs or enquiries.
- Phone Calls: Attend to phone calls from customers, responding to their inquiries and resolving their issues.
- Experience: Possess minimum 3 years of working experience in face-to-face customer service.
- Supervisory Skills: Supervisory skills and experience required.
- Education: Minimum Qualification - Diploma.
- Technical Skills: Proficiency in Microsoft Excel and Words.
- Training: Willing to undergo training on basic automotive knowledge.
- Competitive Salary: A competitive salary package.
- Benefits: Medical insurance, long service awards, staff discounts, and flexi benefit.
- Opportunities for Growth: Opportunities for career growth and development.
We are an equal opportunities employer and welcome applications from all qualified candidates. If you are a motivated and experienced customer service professional looking for a new challenge, please submit your application.
