Web3 Customer Advocate APAC

1 week ago

Singapore beBeeSuccess Full time $80,000 - $120,000

About the Role

We are seeking a Customer Success Manager (APAC) to join our team in Singapore.

This is an exciting opportunity to work with innovative Web3 organizations across the Asia-Pacific region, ensuring seamless onboarding and driving sustained customer success.

The ideal candidate will have experience in managing post-sale relationships, identifying upsell opportunities, and collaborating with cross-functional teams.

Key Responsibilities:

  • Manage onboarding and ongoing success for a portfolio of APAC-based customers.
  • Build and maintain strong relationships with technical, security, and executive stakeholders.
  • Develop customized success plans with clear KPIs and track measurable progress.
  • Drive product adoption through effective integration, alert optimization, and incident response setup.
  • Identify and qualify upsell or expansion opportunities, collaborating with Sales to drive execution.

What You Will Need:

To succeed in this role, you will need:

  • Excellent communication and interpersonal skills.
  • Proven experience in customer success, sales, or a related field.
  • Strong analytical and problem-solving skills.
  • A deep understanding of the Web3 and cybersecurity space.

Benefits:

This role offers a competitive salary and benefits package, including:

  • A generous bonus structure.
  • Ongoing training and development opportunities.
  • A dynamic and supportive team environment.

About Us:

We are a fast-growing leader in real-time threat prevention for Web3. Our platform enables protocols, bridges, and DeFi platforms to detect and prevent exploits before they occur. We are trusted by leading crypto-native organizations and backed by world-class investors.

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