APAC Web3 Customer Success Professional
3 days ago
We are seeking a highly skilled and proactive Web3 Customer Success Manager to join our team in Singapore. This individual will be responsible for managing post-sale relationships with some of the most innovative Web3 organizations in the Asia-Pacific region.
Key Responsibilities- Manage onboarding and ongoing success for a portfolio of APAC-based customers.
- Build and maintain strong relationships with technical, security, and executive stakeholders.
- Develop customized success plans with clear KPIs and track measurable progress.
- Drive product adoption through effective integration, alert optimization, and incident response setup.
- Identify and qualify upsell or expansion opportunities (e.g., additional features, chains, or teams), collaborating with Sales to drive execution.
- Partner with the Renewals Manager to support retention initiatives.
To succeed in this role, you should have:
- Technical proficiency in Web3 and cybersecurity.
- Excellent communication and relationship-building skills.
- Ability to work independently and as part of a remote team.
- Strong analytical and problem-solving skills.
- Experience with customer success management in a fast-paced environment.
This position offers a unique opportunity to join a cutting-edge company in the Web3 space and contribute to its rapid growth. You will have the chance to:
- Work with a talented team of professionals.
- Develop your skills and expertise in Web3 and cybersecurity.
- Contribute to the company's mission to protect billions in on-chain value.
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