Education Director

6 days ago


Singapur, Singapore Candela Academy Full time
{"title": "Education Manager", "description": "Job Summary

Candela Education is an education concierge that crafts bespoke academic solutions and tailored educational pathways within the UK education system, catering to each family's unique aspirations and requirements. We are seeking a business-minded and customer-oriented Education Manager to ensure outstanding client experience, successful delivery of services, and achievement of student goals.

Key Responsibilities
  • Client Relationship Management
    • Develop relationships with students and parents to ensure optimal client experience
    • Facilitate the student's academic journey by coordinating the team of tutors and mentors while managing administrative and operational procedures
    • Keep track of and ensure students' progress with regular adjustments and updates to parents and upper management
  • Team Management
    • Effectively coordinate and manage the Candela team of student coordinators, tutors, mentors, and advisors to meet student needs
    • Work closely with the team and local partners to hit KPIs
    • Regularly research and stay up to date on the UK education sector, providing the team with updates on relevant information
  • Operations Management
    • Effectively manage business operations and implement best practices to ensure efficient operations
    • Generate business reports and updates to assist upper management in business strategy and planning
    • Keep an eye on team capacity and communicate hiring needs
Requirements
  • Degree from a top 20 UK or US university (G5 or Ivy League preferred)
  • Bilingual (fluency in English and Mandarin)
  • Excellent verbal and written communication skills
  • Business-minded and customer-oriented thinking
  • Proven track record of successfully managing and leading a team
  • Ability to build strong customer relationships with families through excellent customer service
Benefits
  • Salary range: SGD48,000 - SGD70,000 per annum (plus performance-based bonus)
  • Company-wide sales commission structure
  • Remote first, with the option to work at an office space in Singapore
  • Flexible working environment
  • Training & Development allowance of £500 annually
", "lang_code": "en"}

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