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Home Experience Specialist

3 weeks ago

Singapore beBeeCustomer Full time $40,000 - $52,000
Transform Lives through Personalized Home Experiences

As a Sales Assistant, you'll be instrumental in creating exceptional customer connections and providing tailored solutions to homeowners seeking furniture that elevates their living spaces.

  • Deliver warm and welcoming experiences for walk-in customers, building trust through genuine interactions and effective communication.
  • Understand the unique needs, preferences, and lifestyle of each customer to offer bespoke recommendations and home solutions that meet their expectations.
  • Drive sales conversions across multiple touchpoints, including in-store, chat, email, and phone inquiries, by showcasing your product knowledge and solution-selling skills.
  • Establish lasting relationships with customers by following up on their interests and encouraging repeat purchases and referrals.

Key Responsibilities
  • Develop a deep understanding of our extensive furniture and home collections to provide informed advice and expert guidance.
  • Guide customers on design choices, such as materials, color palettes, and space planning, to ensure they find the perfect solution for their homes.
  • Confidently present customized solutions that balance style, functionality, and budget, driving customer satisfaction and loyalty.

Customer Care & Problem Solving
  • Provide professional and empathetic service to handle customer inquiries, requests, and feedback, ensuring their concerns are addressed promptly and effectively.
  • Proactively resolve issues or concerns to maintain high levels of customer satisfaction and loyalty.
  • Support our customer-centric culture by delivering consistent, positive interactions that exceed customer expectations.

Store Operations & Standards
  • Contribute to maintaining showroom excellence by adhering to visual standards and presentation guidelines.
  • Assist in stock management, including receiving, issuing, and monthly stocktake accuracy, to ensure seamless daily store operations.
  • Collaborate with colleagues to achieve smooth daily operations and maintain a productive work environment.

What We're Looking For
  • Prior experience in retail sales, ideally within the furniture, home decor, or lifestyle sectors.
  • Excellent interpersonal and communication skills, with a natural ability to connect with people and build rapport.
  • A passion for delivering exceptional customer experiences and fostering long-term relationships.
  • A positive, high-energy attitude with a proactive mindset and a willingness to learn and grow.
  • Proficiency in MS Office (Word, Excel, Outlook) and retail POS systems.

Why Choose Us?

By joining our team, you'll not only help customers create beautiful living spaces – you'll also contribute to shaping the future of home living in Singapore. If you share our passion for transforming lives through personalized home experiences, we'd love to meet you.

Key Skills: Product Knowledge, Store Operations, Customer Engagement, Problem Solving, Customer Care, Retail Sales, Approachable, Solution Selling, Space Planning, Customer Satisfaction