Technical Support Specialist
20 hours ago
We are seeking a highly skilled Technical Support Specialist to join our IT Service Delivery team at JOBSTER PRIVATE LTD.
The successful candidate will provide exceptional technical support to ensure seamless IT operations and high user satisfaction across the organization.
About the RoleThis is a critical role that requires strong technical expertise, excellent communication skills, and a customer-focused approach.
The ideal candidate will be responsible for providing first-level technical support, troubleshooting IT-related issues, and ensuring prompt resolution or escalation.
Key Responsibilities- Technical Support: Respond to incoming help desk tickets, emails, and phone calls. Troubleshoot and resolve hardware, software, and network-related issues. Assist with password resets, user account management, and system access issues.
- System Maintenance: Monitor and maintain computer systems and networks. Perform routine updates, patches, and backups on user systems and devices. Assist in hardware setup, deployment, and inventory management.
- Escalation and Coordination: Escalate unresolved issues to higher-level IT staff or external vendors as needed. Track and document the resolution process for escalated issues in the ticketing system.
- End-User Training and Documentation: Provide training to employees on IT tools, systems, and security best practices. Create and update user manuals, FAQs, and troubleshooting guides.
- Security and Compliance: Enforce IT policies and procedures, ensuring compliance with organizational standards. Assist in detecting and mitigating potential cybersecurity threats.
- Collaboration: Work closely with other IT team members to ensure seamless technology integration and updates. Support IT project initiatives such as system upgrades or migrations.
- Basic knowledge of computers and operating systems (Windows and/or Mac).
- Good communication and problem-solving skills.
- A helpful attitude and ability to explain things simply to users.
- Some IT support experience is helpful but not required.
We offer a competitive salary range of $60,000 - $80,000 per annum, depending on experience, plus additional benefits including health insurance, retirement savings plan, and paid time off.
About UsJOBSTER PRIVATE LTD. is a leading company in the industry, committed to delivering exceptional services and solutions to our clients.
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