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External Communications Director

2 weeks ago

Singapore Google Full time
What You'll Do
  • Analyze top issues facing our users and content creators, working with cross-functional teams to resolve them.
  • Manage support operations, driving reach, satisfaction, and resolution.
  • Participate in an on-call weekend rotation, independently operating as an Incident Manager during select weekends and holidays (up to ~10 weekends per year) to manage P0 incidents and send Exec social alerts.

This role requires you to be a subject matter expert on YouTube, Creator, and Industry social media conversations, contributing valuable insights to weekly internal reports.