Customer Service and Revenue Management Coordinator

1 week ago


Singapore EL DEVELOPMENT (VENTURES) PTE. LTD. Full time
About Us

At EL DEVELOPMENT (VENTURES) PTE. LTD., we are dedicated to delivering exceptional customer experiences while driving revenue growth.

Job Summary

We are seeking a skilled Customer Service and Revenue Management Coordinator to join our team.

Responsibilities
  • To provide exceptional customer service by responding effectively to all enquiries on hotel reservations in a knowledgeable, courteous and prompt manner.
  • Maintain complete knowledge of all food & beverage services, outlets and hotel services/features to promote its products and services.
  • Understand and implement revenue management strategies to maximize sales revenue.
  • Determine guest needs and quote the appropriate room and rate as per requirements.
  • Input booking information into the reservation system.
  • Process amendments to reservations such as extensions, early departures, etc.
  • Record special billing arrangements for groups.
  • Coordinate and communicate with all other departments to ensure a smooth operation.
Requirements
  • A minimum 1 year of experience in a similar capacity or preferably in the area of guest services/tele-marketing.
  • Excellent reading, writing and oral proficiency in English language.
  • Proficient in MS Excel, Word, & PowerPoint.
  • Good communication skills.
  • Service oriented with an eye for details.
  • Ability to work effectively and contribute in a team.
  • Self-motivated and energetic.
Benefits

The ideal candidate will have a competitive salary range of SGD $50,000 - SGD $60,000 per annum, depending on experience.

About the Role

This is a full-time position that requires strong analytical skills, attention to detail, and excellent communication skills. If you are a motivated and results-driven individual who is passionate about delivering exceptional customer experiences, please apply.



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