Indoor Playground Ticketing Coordinator
2 days ago
We are seeking an experienced Customer Service and Ticketing Officer to join our team at Snaphunt.
Job Summary
This is a leadership role that requires excellent interpersonal, communication, and customer service skills. The ideal candidate will have a strong understanding of sales principles, with experience in handling cash transactions, managing inventory, and providing top-notch customer service.
Responsibilities- Greet guests warmly upon arrival and provide information about facilities, services, and safety rules.
- Handle registration and ticket sales, ensuring all participants have signed appropriate waivers and received wristbands for entry.
- Process transactions using cash registers and digital payment systems, including handling cash and giving correct change.
- Answer telephone inquiries, providing information on pricing, party bookings, and general inquiries.
- Maintain cleanliness and organization at the counter area and ensure all brochures and flyers are well-stocked and displayed.
- Coordinate with party planners or hosts to check-in groups efficiently and distribute necessary party materials.
- Monitor and manage inventory of tickets, wristbands, and other necessary supplies.
- Ensure compliance with safety regulations and maintain a safe environment for all guests.
- Assist in resolving any customer complaints or issues that arise at the counter.
- Provide general support and information to staff and visitors to ensure a smooth operation of the playground.
- You have at least 1 year experience within a B2C Sales role, ideally within the Education, Media & Entertainment and Toys & Children's Products industry.
- You have working knowledge of interpersonal, communication and customer service
- You are a strong team player who can manage multiple stakeholders
- You pay strong attention to detail and deliver work that is of a high standard
- You possess strong analytical skills and are comfortable dealing with numerical data
- A competitive salary of SGD $40,000 - $60,000 per annum, commensurate with experience.
- A dynamic and supportive work environment.
- Ongoing training and development opportunities.
- The chance to work with a talented team of professionals.
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