Indoor Playground Ticketing Coordinator

2 days ago


Singapore Snaphunt Full time
About the Role

We are seeking an experienced Customer Service and Ticketing Officer to join our team at Snaphunt.

Job Summary

This is a leadership role that requires excellent interpersonal, communication, and customer service skills. The ideal candidate will have a strong understanding of sales principles, with experience in handling cash transactions, managing inventory, and providing top-notch customer service.

Responsibilities
  • Greet guests warmly upon arrival and provide information about facilities, services, and safety rules.
  • Handle registration and ticket sales, ensuring all participants have signed appropriate waivers and received wristbands for entry.
  • Process transactions using cash registers and digital payment systems, including handling cash and giving correct change.
  • Answer telephone inquiries, providing information on pricing, party bookings, and general inquiries.
  • Maintain cleanliness and organization at the counter area and ensure all brochures and flyers are well-stocked and displayed.
  • Coordinate with party planners or hosts to check-in groups efficiently and distribute necessary party materials.
  • Monitor and manage inventory of tickets, wristbands, and other necessary supplies.
  • Ensure compliance with safety regulations and maintain a safe environment for all guests.
  • Assist in resolving any customer complaints or issues that arise at the counter.
  • Provide general support and information to staff and visitors to ensure a smooth operation of the playground.
Requirements
  • You have at least 1 year experience within a B2C Sales role, ideally within the Education, Media & Entertainment and Toys & Children's Products industry.
  • You have working knowledge of interpersonal, communication and customer service
  • You are a strong team player who can manage multiple stakeholders
  • You pay strong attention to detail and deliver work that is of a high standard
  • You possess strong analytical skills and are comfortable dealing with numerical data
What We Offer
  • A competitive salary of SGD $40,000 - $60,000 per annum, commensurate with experience.
  • A dynamic and supportive work environment.
  • Ongoing training and development opportunities.
  • The chance to work with a talented team of professionals.


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