
System Operations Specialist
2 weeks ago
We are seeking a skilled System Operations Specialist to join our team. As a key member of our operations team, you will be responsible for ensuring the smooth day-to-day operation of our systems.
Key Responsibilities:
- Support the Deputy/Department Head in achieving financial targets, service level agreements (SLA), and key performance indicators (KPIs) in line with contractual obligations.
- Lead and manage a small operations team to ensure efficient system maintenance.
- Provide 24/7 standby support for urgent operational requirements.
- Liaise with internal and external stakeholders, including vendors and OEMs, to resolve technical and operational issues.
- Conduct operational meetings with customers using digitalisation and business intelligence (BI) tools.
- Participate actively in project tenders and proposal activities.
- Perform system-level maintenance activities, particularly in Radio Communications, Networking, and UPS systems.
- Prepare reports and maintain operational records using BI tools such as Tableau or Power BI.
Required Skills and Qualifications:
- Diploma or Degree in Electronics, Mechatronics, Computer Engineering, or a related discipline.
- Minimum of 3 years of relevant experience in an engineering or system maintenance role.
- Experience in system-level maintenance is preferred (e.g., Radio Communications, Networking, UPS).
- Certifications such as CCNA and Workplace Safety & Health (WSH) certifications (e.g., Work-at-Height) will be an advantage.
- Familiarity with BI tools such as Tableau or Power BI is an advantage.
- Strong interpersonal, written, and verbal communication skills, with the ability to engage stakeholders effectively.
- Proficiency in MS Office applications (Word, Excel, PowerPoint).
- Able to work in outdoor environments and support site-based operations.
- Possession of a valid Class 3 Driving Licence will be an advantage.
- Candidates will be required to undergo security vetting due to the nature of the role.
Benefits:
- This role offers a competitive salary and benefits package.
- Opportunities for professional growth and development.
- A dynamic and supportive work environment.
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