
Restaurant Training Manager
6 days ago
The ideal candidate will play a key role in driving business growth through the development of high-performing teams. The Head of Restaurant Training is a senior leadership position responsible for setting the strategic direction of training initiatives across all restaurants.
Key Responsibilities- Establish training roadmaps for high-potential leaders, new hires, and existing crew members to enhance operational excellence and guest experience.
- Develop and manage training programs to ensure that projects are delivered on time and within financial constraints.
- Stay up-to-date with emerging training systems in the QSR industry to drive continuous improvement and innovation within the training framework.
- Delve onboarding programs for all new hires to accelerate their operational competency.
- Implement refresher training for existing crew to upskill culinary skills and improve guest experience.
- Maintain detailed training records and provide reports on training progress and impact.
- Identify high-potential crew members and design leadership development programs to prepare them for management roles.
- Conduct and oversee the train-the-trainer program to strengthen the training culture and build internal capabilities.
- Partner with HR to ensure succession planning for key roles.
- Lead the development of digital learning platforms, interactive modules, and e-learning content to enhance learner accessibility and engagement.
- Continuously improve learning and training tools and platforms to optimize the learning experience.
- Lead the training implementation for all new restaurant openings, including infrastructure setup, system installations, and digital integration.
- Ensure that the team for new restaurants is trained and competent to optimize operations from day one, adhering to operational standards.
- You have excellent leadership and communication skills.
- You can think strategically and innovate solutions.
- You enjoy working with diverse teams and promoting a culture of learning.
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