Senior Product Manager

4 weeks ago

Singapore OCBC Full time
Job Title: Senior Product Manager - Cross Border Payments

Join OCBC, a leading bank in Singapore, as a Senior Product Manager - Cross Border Payments. In this role, you will be responsible for managing and driving accelerated growth in Cross Border payment volume and fee revenue, covering the product strategy, product development roadmap, and product profitability.

Key Responsibilities:
  • Lead and implement product growth strategy, from ideation to development to commercialisation, drawing inputs through active engagement with Business Units and Sales for identification of client's problem statement and use cases, as well as having a deep understanding of the competitive landscape, to elevate cross border payment propositions to meet client's needs and enhance customer experience.
  • Set appropriate and ambitious targets to win operating accounts and accelerate fee revenue growth through Cross Border payment products, monitor product performance drivers, and be accountable for product profitability, contributing to the achievement of GTB financial targets.
  • Drive product commercialisation through in-depth understanding of product drivers, customer profile, and use cases, work with GTB Sales and RMs on target customers, and work with Marketing to develop marketing campaigns to increase awareness and drive usage.
  • Work with Operations & Technology, Customer Experience, Global Markets, and relevant stakeholders to deliver superior customer experience through Straight-Through-Processing, payment resolution, and extended cut-off time.
  • Lead and actively participate in the discussion and management of the technology book of work - for both front-end client platforms as well as backend system build, by working closely with country product development team, Operations & Technology, and focusing on user requirements, budgeting, and project delivery.
  • Ensure adherence to Product Governance, embed Product Risk Mitigations, and Fraud Prevention in the design and operation of the products. Continually assess the risks associated with the products, considering changing market conditions, legal and regulatory requirements, operating procedures, and practices, and the impact of new technology.
Requirements:
  • Minimum 8 years of product management experience in Global Transaction Banking and/or Financial Institutions, preferably in Payments & Receivables.
  • Demonstrate a strategic mindset with a unique talent for formulating and implementing regional product strategies, displaying confidence and collaboration while working with cross-functional teams and diverse perspectives and achieving results in a large, complex, and regional business environment.
  • A motivated leader who prioritises delivering results and possesses exceptional communication and presentation skills, in order to effectively engage and influence stakeholders of varying seniority.
  • A versatile and resourceful individual with the ability to adapt, comprehend, and apply knowledge in emerging markets. Must be willing to travel regionally for business meetings.
  • Strong leadership skills with the ability to motivate a team of product managers towards achieving strategic goals, providing guidance and support, making decisions, fostering a culture of innovation, and ensuring their professional growth and development.
  • Possess expertise in P&L management, showcasing strong financial acumen and a profound understanding of revenue drivers.
  • Demonstrated history of success as a catalyst for change, possessing the capability to foster and adopt innovative ideas and product solutioning.
  • In-depth understanding of project and process management, coupled with a keen eye for detail.
  • Practical knowledge and experience in effectively mapping out client journeys and translating into a set of best-in-class customer experience and drive optimal business results.

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