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Customer Service Ambassador
2 weeks ago
As a Guest Services Ambassador, you will play a key role in delivering exceptional customer service and ensuring the smooth operation of our hotel.
The ideal candidate will have 2 to 4 years of work experience in a similar capacity, with a strong background in hospitality and excellent communication skills. A degree in Hospitality or Tourism Management is preferred.
You will be responsible for processing all guest check-ins, answering phone calls and messages, and coordinating with Housekeeping to track room readiness. You will also provide guests with directions and information regarding the property.
To succeed in this role, you must demonstrate independence, responsibility, and accountability. You should be able to work effectively in a fast-paced environment and maintain a high level of professionalism at all times.
Key Responsibilities:- Process all guest check-ins by confirming reservations, assigning rooms, and issuing and activating room keys.
- Process all types of payment such as room charges, cash, checks, debit, or credit.
- Answer, record, and process all guest calls, messages, requests, questions, or concerns courteously and professionally.
- Coordinate with Housekeeping to track the readiness of rooms for check-in.
- Supply guests with directions and information regarding the property.
- Ambassadorship and professionalism are essential qualities for success in this role.
- Demonstrate independence, responsibility, and accountability.
- Excellent communication and interpersonal skills (spoken, written and electronic).
