Healthcare Navigator, Population Wellbeing Coordinator

2 days ago


Singapore NATIONAL UNIVERSITY HEALTH SYSTEM PTE. LTD. Full time
About National University Health System PTE. LTD.

As part of the national HealthierSG initiative to transform healthcare delivery, we are setting up a Care and Call Centre (CareHub) to support western population through phone calls, telemedicine, and digital platforms to become healthier and take charge of their own health.

Job Description

This is an exciting opportunity for a dynamic individual to helm CareHub in line with our service standards and key performance indicators (KPIs). The successful candidate will deliver a positive customer experience for residents and community partners who reach out to us for support to age well in the community.

Key Responsibilities:
  • Refer residents and community partners to relevant services and initiatives.
  • Facilitate coordination of community-based services for residents.
  • Support navigation and provision of community-based resources and services to support residents and caregivers.
  • Assist residents with community appointment-related requests.
  • Conduct outbound nudges to encourage enrolment and participation in screening and vaccination.
Requirements

We are looking for an individual with a strong customer experience mindset, excellent interpersonal communication and writing skills, and ability to work independently and collaboratively as part of a team. A diploma qualification or equivalent is required.

The ideal candidate will also possess good situational judgement, be highly adaptable, and have proficiency in Microsoft suite of applications. Experience in call centre or service line is advantageous, as is ability to speak multiple languages. Open to working extended hours including weekends.



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