Customer Experience Specialist

5 days ago


Singapore NATIONAL UNIVERSITY HEALTH SYSTEM PTE. LTD. Full time

We are seeking a skilled Customer Experience Specialist to helm our Care and Call Centre, supporting the western population through phone calls, telemedicine, and digital communication platforms.

Job Description

As part of our national HealthierSG initiative, you will be responsible for delivering a positive customer experience for residents and community partners who reach out to us for support. Your job scope will include referrals to community partners, facilitating community appointments, conducting outbound nudges to encourage participation in screening and vaccination, and assisting residents and community partners with navigation of the healthcare landscape.

You will have the opportunity to be part of a dynamic team and work with like-minded individuals who are passionate about service experience and quality improvement. We are looking for a proactive team player who can contribute to service improvement initiatives and projects.

Responsibilities
  1. Engage residents and community partners to address enquiries about population health and services;
  2. Liaise with NUHS teams and community partners to facilitate coordination of community-based services;
  3. Support the navigation and provision of community-based resources / services to support residents and caregivers;
  4. Assist residents with community appointment-related requests;
  5. Conduct outbound nudges to encourage enrolment and participation in screening and vaccination;
  6. Scan for new ways, tools, and technology to improve resident and partner experience and efficiency of processes.

The ideal candidate should have at least a Diploma qualification, a positive attitude with a customer experience mindset, and good interpersonal communication and writing skills. Proficiency in Microsoft suite applications is also required. The estimated salary for this role is SGD 45,000 per annum.



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