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Senior Manager, Domestic Banking Operations

2 weeks ago

Singapore beBeeOperations Full time $200,000 - $250,000
Domestic Banking Operations Leadership

We are seeking an experienced leader to oversee our Domestic Banking Operations team.

  • Key Responsibilities:
    • Manage multiple projects and accounts within the Domestic Banking domain
    • Have managed over 400 FTEs across different geographies
    • Implement company-wide management-approved strategies
    • Align with stakeholders to make decisions for operational activities and set strategic goals
    • Plan and monitor the day-to-day running of the business to ensure smooth progress
    • Supervise staff from different departments and provide constructive feedback
    • Regularly evaluate the efficiency of business procedures according to organizational objectives and apply improvements
    • Oversight of customer support processes to enhance customer satisfaction
    • Review financial information and adjust operational budgets to promote profitability
    • Revised and formulated policies and promote their implementation
    • Evaluate overall performance by gathering, analyzing, and interpreting data and metrics
    • Perform follow-ups with corporate clients and create a close relationship with high-level decision-makers to create new business opportunities
  • Qualifications:
    • Bachelor's degree or above preferred
    • 10+ years of experience in Customer Experience Management and Shared Services for Domestic markets into Cards industries
    • 10+ years of BPO (Contact Center, Outsourcing) experience with domain expertise in Cards and Banking domain
    • Experience managing projects of 300+ FTE
    • Proven experience as Director of Operations or equivalent position
    • Strong negotiation and business management skills
    • Analytical thinking, proactive attitude, strong written and oral communication skills
    • Must have extensive experience selling to and presenting to the highest-level decision-makers (C-level Executives)