Customer Support Manager
1 week ago
Talent Trader Group is a leader in the supply chain management industry, and we are looking for a skilled Client Service Officer to join our team. This is an exciting opportunity for someone who wants to build a career in customer service and supply chain management. As a Client Service Officer, you will be responsible for providing excellent customer support, handling customer inquiries and complaints, and ensuring accurate and up-to-date customer information.
Key Responsibilities:
- Deliver exceptional customer service and support in the supply chain industry.
- Handle customer inquiries, orders, and complaints in a timely and professional manner.
- Manage customer relationships and ensure accurate and up-to-date customer information.
- Collaborate with internal teams to ensure smooth order processing and delivery.
- Communicate proactively with customers regarding order status, delays, and any issues.
- Work closely with logistics and warehouse teams to address customer requirements.
- Resolve customer complaints and escalate issues when necessary.
- Contribute to the development of customer service strategies and process improvements.
- Stay up-to-date on industry trends and best practices in supply chain management.
Requirements:
To succeed in this role, you will need:
- A diploma or degree in Business, Supply Chain, or a related field.
- Prior experience in customer service, preferably in the supply chain or logistics industry.
- Strong communication and interpersonal skills.
- A customer-focused mindset and the ability to handle customer inquiries and complaints professionally.
- Proficiency in MS Office applications, especially Excel.
- Excellent organizational and time management skills.
- Attention to detail and the ability to multitask.
- The ability to work in a fast-paced and dynamic environment.
- Strong problem-solving and analytical skills.
- Knowledge of supply chain management concepts and processes.
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