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Customer Satisfaction Manager

3 weeks ago

Singapore This is an IT support group Full time
Company Overview

This IT support group values innovative solutions and commitment to customer satisfaction. We strive to deliver exceptional services, ensuring long-term partnerships with our clients.

Aftersales Manager Job Description

We are seeking an experienced Aftersales Manager to manage the entire aftersales operations, focusing on achieving profitability and meeting customer satisfaction targets. Key responsibilities include managing aftersales standards processes and audits, motivating the team to meet business objectives, and maintaining strong relationships with manufacturers and customers.

Responsibilities
  1. Audit and Compliance: Manage and control all aftersales standards processes and audits as per manufacturer's requirements.
  2. Team Leadership: Motivate the team to meet business objectives, promoting a culture of continuous improvement and process excellence.
  3. Customer Relationship: Maintain strong rapport with customers, fostering trust and loyalty.
Required Skills
  • Leadership: Proven track record of effective leadership, motivational skills, and ability to drive results.
  • Communication: Excellent communication skills, with a focus on customer-centricity.
  • Industry Expertise: Strong understanding of the motorbike industry, its challenges, and opportunities.