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Healthcare Systems Specialist

3 weeks ago

Singapore beBeeHealthcareSystems Full time $80,000 - $120,000

Job Title: Healthcare Systems Manager

Job Description:

The role of a Healthcare Systems Manager involves providing operational support and informatics systems support for allied health departments. This includes ensuring the smooth daily operation of relevant IT systems, working closely with allied health leads, and monitoring, maintaining, and updating these systems.

This position requires coordinating allied health informatics systems for hospital future campus (IGH) and continuous maintenance thereafter. It is a hybrid role with exposure to operational work such as procurement, policy reviews, and audit works. The potential exists to transfer skills and knowledge to full admin & operational support for allied health division.

Responsibilities:
  1. Plan, implement, and upgrade schedules, allocate resources, ensure timely execution of all tasks under authority, and coordinate with system vendors and department end users.
  2. Responsible for annual IT workplan submissions in consultation with department leads and ops personnel. Coordinate acquisition and implementation.
  3. Manage IT-related planning and execution for allied health departments in future campus (IGH).
  4. Credential Trainer for EPIC modules and provide training for new users to the department.
  5. Assess and handle EPIC change requests from users. Handle build changes to fulfill user requirements or resolution of root cause.
  6. Oversee and manage integrations between various internal systems and external client systems, compliance to security requirements, ensuring seamless data flow and functionality.
  7. Contribute to the strategic evolution of departments' systems and applications on cloud storages, leveraging Synapxe/private solutions to optimize service provision and achieve long-term cost-effectiveness.
  8. Upgrade existing IT systems to meet new requirements. Work closely with key staff in supported departments, automate workflow by using IT solutions whenever possible.
  • Managing and administering department's servers, workstation, and printers in LAN environment.
  • Acquisition and implementation of computer system and accessories.
  • Compilation of schedule workload statistical reports.
  • Undertaking scheduled and ad hoc data extraction and compilation as required by users.
  • Price updates, charge rectification, and audit activities.
  1. Maintaining contracts and following up with system vendors and department.
  2. Responsible to review, update, and implement IT SOPs according to MOH, cluster, and Synapxe directive, including business continuity measures during downtime.
  3. In-charge of regular IT audits for assigned allied health departments.
Secondary Responsibilities:
  1. Recommend and/or provide AI-solutions to smoothen BAU operations and for future campus.
  2. Support and manage the tracking of KPIs for cluster/institution initiatives.
  3. To be involved in informatics-related projects to improve operations for assigned allied health areas.
  4. Involved in cross-institutional efforts to carry out cluster harmonisation works on systems changes.
  5. Perform other assignments as delegated by reporting officer.
Requirements:

Degree in Computer Science/IT or healthcare-related studies with 5 years of experience or relevant qualifications in healthcare informatics systems.

Required Skills and Qualifications:
  • Prior experience with EPIC systems will be highly advantageous.
  • Solid knowledge of cloud computing concepts, DICOM, HL7 standards, LAN/WAN & internet connectivity.
  • Knowledge of budgeting and procurement processes.
  • Good understanding of information security policies, network security, and firewall administration.
  • Effective and demonstrable analytical, problem-solving, and organisational skills with high-level attention to details.
  • Ability to prioritise and simultaneously work on multiple tasks and projects within tight timelines.
  • Self-motivated, able to learn quickly, and be flexible.
  • Work independently with minimal supervision.
Benefits:

As a Healthcare Systems Manager, you will have the opportunity to contribute to the development of advanced healthcare informatics systems and work collaboratively with a team of professionals to deliver exceptional patient care.

Others:

Please contact 'careers_alexandra@nuhs.edu.sg' to understand more on the role. Please indicate the position that you are interested in the subject heading.