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E-commerce Operations Lead

3 weeks ago

Singapore beBeeEcommerce Full time $60,000 - $80,000
E-commerce Operations Supervisor Job Opportunity

We are seeking a detail-oriented and results-driven professional to oversee day-to-day online business operations.

Key Responsibilities:
  • Manage end-to-end order processing, ensuring timely order dispatch.
  • Coordinate inventory synchronization across multiple sales channels.
  • Monitor stock levels, coordinate replenishments, and minimize stock-outs or overselling.
Technical Expertise:
  • Ensure smooth functioning of Shopify storefront, including product uploads, pricing updates, discount campaigns, and catalog management.
  • Leverage EasyRoutes for effective last-mile delivery tracking, scheduling, and exception handling.
  • Integrate and troubleshoot technical issues between platforms to maintain uninterrupted operations.
Team Supervision & Process Management:
  • Lead and supervise the operations support team handling order fulfillment, returns, and customer escalations.
  • Develop and implement standard operating procedures (SOPs) to streamline e-commerce workflows.
  • Monitor key performance indicators (KPIs) such as fulfillment rate, delivery TAT, order accuracy, and return ratios.
Logistics & Vendor Coordination:
  • Work closely with courier partners and 3PL vendors to ensure cost-effective and timely delivery.
  • Handle escalations with logistics partners and resolve shipment/delivery issues promptly.
Reporting & Analysis:
  • Prepare daily/weekly/monthly reports on orders, returns, cancellations, and operational efficiency.
  • Analyze operational data to identify bottlenecks and recommend process improvements.
  • Track performance metrics and present insights to management for decision-making.
Requirements:
  • Proven experience in e-commerce operations with hands-on expertise in Unicommerce, Shopify, and EasyRoutes.
  • Strong understanding of order management systems (OMS), inventory management, and multi-channel sales operations.
  • Knowledge of logistics workflows, shipping integrations, and last-mile delivery processes.
  • Team management and leadership experience.
  • Strong analytical, problem-solving, and reporting skills.
  • Ability to work in a fast-paced environment with attention to detail and accuracy.
Preferred Skills:
  • Experience with marketplace integrations.
  • Strong Excel/Google Sheets skills for reporting and analysis.
  • Basic knowledge of API integrations, webhooks, or e-commerce app ecosystems.