Digital Crisis Manager

4 days ago

Singapore beBeeIncident Full time $90,000 - $120,000
Job Title: Digital Crisis Manager

We are seeking a skilled Digital Crisis Manager to join our team on a 12-month contract. This role will take ownership of managing digital incidents and ensuring operational continuity across critical business applications and infrastructure.

  • Manage technology incidents impacting business operations, ensuring timely recognition, logging, assignment, tracking, and resolution.
  • Take end-to-end ownership of major incidents to minimize downtime and restore services efficiently.
  • Facilitate incident resolution calls, establish command and control during incidents, and escalate unresolved issues appropriately.
  • Coordinate incident progression, track potential problem areas, and ensure accurate documentation in reporting tools.
  • Participate in post-mortem analyses to prevent repeat incidents and drive continuous improvement.
  • Manage problem tickets, identify root causes, and implement preventive actions.
  • Prepare management, KPI, and audit reports using tools such as Excel, PowerPoint, and ticketing systems.
  • Ensure compliance with ITIL processes and organizational technology policies and standards.

Requirements:

  • Bachelor's degree in Business, Computer Science, or related discipline.
  • ITIL certification is mandatory.
  • 8–10 years of experience managing complex IT initiatives or operational line management.
  • Experience in application support, EOD batch processing, infrastructure (Storage, Network, Unix/Linux), Web/Application/Middleware services, and payments flow is preferred.
  • Strong communication skills with the ability to interact effectively at all management levels.
  • Proficiency in Excel, PowerPoint, data analysis, and ticketing tools (Remedy, Helix).

Why Work with Us?

This is a key role in ensuring technology reliability, improving service levels, and contributing to operational excellence in a fast-paced environment.

Key Skills: Operational Excellence, Data Analysis, Ticketing, Root Cause Analysis, Reliability, Ticketing Systems, Logging, PowerPoint, Problem Management, Application Support, Communication Skills, Excel, ITIL, Incident Management

  • Crisis Manager

    2 weeks ago

    Singapore beBeeEnterpriseRisk Full time $120,000 - $170,000

    Enterprise Risk / Business Continuity Management SpecialistThe role of Enterprise Risk / Business Continuity Management Specialist is a critical position that requires the ability to oversee and manage risk across the organization.Maintain awareness of emerging trends and incidents, monitoring potential threats and informing and advising the organization. ...

  • Crisis Manager

    1 week ago

    Singapore beBeeEnterpriseRisk Full time

    Enterprise Risk / Business Continuity Management Specialist The role of Enterprise Risk / Business Continuity Management Specialist is a critical position that requires the ability to oversee and manage risk across the organization. Maintain awareness of emerging trends and incidents, monitoring potential threats and informing and advising the...

  • Embedded Crisis Manager

    4 days ago

    Singapore Control Risks Full time

    As part of a regional team, embedded within a high-profile technology-sector client, the Crisis Manager will provide structured and unified incident command, manage large-scale events that may adversely impact people and business operations, and return the business to normal operations. **Responsibilities**: Preparedness: - Identify potential risks and...

  • Crisis Management Apac Lead, Acs Crisis Management

    2 weeks ago

    Singapore Amazon Full time

    DESCRIPTION When a crisis occurs that may pose a threat to people, property, or business operations, it is imperative that the right team come together to resolve the event. At Amazon, delivering on our commitment to our employees’ safety, as well as our business operations, means that we need a strong leader to ensure that team achieves its goal! Key...

  • Crisis Management Apac Lead, Acs Crisis Management

    2 weeks ago

    Singapore Amazon.com Full time

    DESCRIPTION When a crisis occurs that may pose a threat to people, property, or business operations, it is imperative that the right team come together to resolve the event. At Amazon, delivering on our commitment to our employees’ safety, as well as our business operations, means that we need a strong leader to ensure that team achieves its goal! Key...

  • Crisis Management Apac Lead, Acs Crisis Management

    2 weeks ago

    Singapore Amazon Asia-Pacific Resources Private Limited (Singapore) Full time

    Bachelor’s Degree in business or related field. - 7+ years’ experience implementing and managing crisis management processes and responses. - Experience in leading and managing international teams - Ability to travel internationally. - Identify data-driven, risk-based opportunities to develop and administer crisis training. - Engage with business leaders...

  • Crisis Management Professional

    2 weeks ago

    Singapore beBeeCrisisManagement Full time $80,000 - $120,000

    Crisis Management Career OpportunitiesWe are seeking highly skilled professionals to join our team as Crisis Management Experts. This role offers a challenging and rewarding experience, where you will have the opportunity to make a significant impact in helping clients navigate through crisis situations.

  • Senior Crisis Manager

    4 days ago

    Singapore beBeeEmergencyPlanning Full time $5,500

    Job Description:We are seeking an exceptional professional to lead our Emergency Planning team. As an Emergency Planning Executive, you will be responsible for managing emergency planning activities, ensuring the hospital's readiness and response to crisis situations.Key Responsibilities:Management of emergency planning equipment and suppliesPlanning and...

  • Crisis Manager

    2 days ago

    Singapore Microsoft Full time

    In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day. **Responsibilities**: - Oversee and coordinate rapid and effective responses to crisis situations across the region, ensuring mínimal disruptions to the business. - Work as part of the team on...

  • Crisis Helpline Responder

    2 weeks ago

    Singapore Intellect Full time $40,000 - $60,000 per year

    We're looking for a part time Crisis Helpline Responder with proven experience as a helpline counsellor or responder, and completed training in Crisis intervention or Suicide prevention.About IntellectIntellect is a digital mental healthcare company providing an entirely new way for employers to effectively care for their employees' health & mental...