Remittance Transaction Processor

4 days ago


Singapore OCBC Bank Full time

We are seeking a highly skilled and detail-oriented Remittance Transaction Processor to join our team at OCBC Bank. As a key member of our operations team, you will be responsible for verifying and authorizing remittance transactions in accordance with approved limits.

Responsibilities
  • To verify and authorize remittance transactions (MEPS, TT, Demand Draft, CO/Corporate Cheque etc) within stipulated approved limits.
  • Comply with exceptions for Callback, Signature Verification and Payment Processing in which respective role needs to be performed independently.
  • Liaise with customers/branches/business units on any discrepancy/doubt in their instructions till resolution.
  • Work collaboratively with the team to meet Service Level Agreements (SLAs) at all times.
  • Manage internal and external customer queries, feedback, and complaints in a timely and efficient manner.
  • Monitor system availability and escalate promptly to management whenever required, ensuring payment service timelines are not impacted.
  • Participate in User Acceptance Testing (UAT)/Projects as and when required.
Requirements
  • Possess at least 1-2 years of experience in processing/transacting remittances like TT, MEPS, drafts etc.
  • Be conversant in SWIFT knowledge and provisions, regulations, and other guidelines governing remittances.
  • Be proficient in Microsoft Windows applications – Word, Excel & PowerPoint.
  • Possess good oral/communication and coordination skills; able to interact well with team members and business units/bankers/customers.
  • Be resourceful and able to multi-task independently with confidence in a time-critical environment.
  • Be a self-motivated and proactive person in managing operational efficiency and promoting process improvements.
  • Be a risk-conscious person who ensures internal controls and procedures are complied with closely.
  • Be a meticulous and accurate person with an eye for details.
  • Be a confident, diplomatic, and tactful person in problem resolution and decision making.
  • Have a customer-oriented mindset and believe in Quality discipline.
Estimated Salary: SGD $42,000 - SGD $60,000 per annum

Note: The estimated salary range is based on industry standards and may vary depending on location and individual qualifications.



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