Remittance Transaction Processor
4 days ago
We are seeking a highly skilled and detail-oriented Remittance Transaction Processor to join our team at OCBC Bank. As a key member of our operations team, you will be responsible for verifying and authorizing remittance transactions in accordance with approved limits.
Responsibilities- To verify and authorize remittance transactions (MEPS, TT, Demand Draft, CO/Corporate Cheque etc) within stipulated approved limits.
- Comply with exceptions for Callback, Signature Verification and Payment Processing in which respective role needs to be performed independently.
- Liaise with customers/branches/business units on any discrepancy/doubt in their instructions till resolution.
- Work collaboratively with the team to meet Service Level Agreements (SLAs) at all times.
- Manage internal and external customer queries, feedback, and complaints in a timely and efficient manner.
- Monitor system availability and escalate promptly to management whenever required, ensuring payment service timelines are not impacted.
- Participate in User Acceptance Testing (UAT)/Projects as and when required.
- Possess at least 1-2 years of experience in processing/transacting remittances like TT, MEPS, drafts etc.
- Be conversant in SWIFT knowledge and provisions, regulations, and other guidelines governing remittances.
- Be proficient in Microsoft Windows applications – Word, Excel & PowerPoint.
- Possess good oral/communication and coordination skills; able to interact well with team members and business units/bankers/customers.
- Be resourceful and able to multi-task independently with confidence in a time-critical environment.
- Be a self-motivated and proactive person in managing operational efficiency and promoting process improvements.
- Be a risk-conscious person who ensures internal controls and procedures are complied with closely.
- Be a meticulous and accurate person with an eye for details.
- Be a confident, diplomatic, and tactful person in problem resolution and decision making.
- Have a customer-oriented mindset and believe in Quality discipline.
Note: The estimated salary range is based on industry standards and may vary depending on location and individual qualifications.
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