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Remittance Transaction Specialist

1 month ago

Singapore OCBC Bank Full time

Job Description

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We are seeking an experienced Remittance Transaction Specialist to join our team at OCBC Bank. This is a highly responsible role that requires strong analytical and problem-solving skills, as well as excellent communication and interpersonal skills.

Key Responsibilities:

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  • Verify and authorise remittance transactions within approved limits, ensuring compliance with regulatory requirements and internal controls;">
  • Liaise with customers and branches on any discrepancies or doubts in their instructions until resolution;">
  • Work collaboratively with the team to meet service level agreements (SLAs) and ensure timely resolution of customer queries and complaints;">
  • Maintain system availability and escalate promptly to management whenever required;">
  • Participate in user acceptance testing (UAT) and projects as needed;">
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Requirements:

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  • At least 1-2 years of experience in processing and transacting remittances;">
  • Familiarity with SWIFT knowledge and provisions, regulations, and guidelines governing remittances;">
  • Proficiency in Microsoft Windows applications - Word, Excel, and PowerPoint;">
  • Excellent oral and written communication skills, with ability to interact effectively with team members, business units, and customers;">
  • Ability to multitask independently in a fast-paced environment;">
  • Self-motivated and proactive approach to managing operational efficiency and promoting process improvements;">
  • Risk-conscious and meticulous in ensuring internal controls and procedures are complied with;">
  • Accurate and detail-oriented with an eye for quality;">
  • Confident, diplomatic, and tactful in problem resolution and decision-making;">
  • Patient and empathetic in interacting with customers;">
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Salary Estimate: The estimated salary range for this position is SGD $60,000 - SGD $90,000 per annum, depending on qualifications and experience.

Language: English