Customer Success Director APAC

2 weeks ago

Singapore beBeeLeadership Full time $100,000 - $120,000
Job Description

We are seeking an experienced leader to drive customer success outcomes across the Asia-Pacific region. The successful candidate will be responsible for leading a matrixed organization of Customer Success personnel, collaborating with cross-functional teams, and engaging directly with customers.

This is a senior leadership role with high visibility to our executive team. You will have the freedom to innovate and elevate the region's CS maturity while driving consistent customer outcomes across diverse customer types and sizes.

As a regional leader, you will be accountable for all customer success outcomes and CSO strategy execution in APAC. You will lead and align a matrixed organization of CSO personnel, fostering a unified regional strategy and team culture.

Required Skills and Qualifications
  • 15+ years of experience in customer success, services, or enterprise consulting, ideally in B2B SaaS or analytics/data platform environments.
  • Proven leadership across multi-country teams in the Asia-Pacific region.
  • Strong commercial orientation and experience with contract strategy and customer negotiations.
  • Skilled in navigating matrixed global organizations and aligning cross-functional teams.
  • Strong executive presence and stakeholder management skills.
  • Possess working experience or deep cultural understanding of Japan.
  • Fluent in English; additional languages such as Japanese, Mandarin, or Korean are a plus.
Benefits
  • Genuine career progression pathways and mentoring programs
  • Culture of innovation, technology, collaboration, and openness
  • Flexible, diverse, and international work environment
Others

We value diversity, equity, and inclusion in the workplace. We offer a competitive salary and benefits package, as well as opportunities for growth and professional development.

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