
Customer Success Director Apac
1 week ago
**Meet Backbase**
We empower banks to innovate like a Neo bank. With our digital-first and AI-powered banking platform we help them to become the bank that people love. We have made it our mission to be the preferred banking app for 10% of the world's smartphone users. We are here to make a positive impact on people's daily lives by making finance easier, and to turn banking into valuable experiences.
We see opportunities and take the leap. Having the guts to push limits and break barriers to make things happen. We learn and reinvent ourselves for maximum impact, never giving up. We are creators, with a human centric mindset that love what they do and bring fun to any challenge. Together we're impacting millions of lives globally, have fun and feel proud when our vision is delivered. Next day - we wake up, and raise the bar a little higher.
We are Dutch-born but global and diverse, just like the world we operate in. 45+ nationalities with an immense range of skills, experiences, and knowledge forge our global team. Our HQ is based in Amsterdam and we already have global offices in Dubai, Singapore, Toronto, Atlanta and London.
Many tier 1 and 2 banks across the world are already benefiting from our superior digital experiences that our platform provides. Our efforts haven't also gone unnoticed by the industry analysts such as Gartner, Forrester and Ovum who rank Backbase on top in terms of omni-channel banking platform capabilities.
**The job in short**
As a Customer Success Director at Backbase, you will be at the forefront of driving customer satisfaction and success across the region. You will be responsible for ensuring that our customers derive maximum value from Backbase's Engagement Banking Platform. This role involves frequent travel across the region and requires a strong ability to build and maintain relationships with key stakeholders at all levels, from C-suite decision-makers to programme leaders.
Your mission is to foster product adoption and license consumption, enhance customer satisfaction, and contribute to Net ARR Growth by ensuring that our customers successfully leverage Backbase's solutions to achieve their business goals.
**What you'll do**
**Customer Relationship Management**:
- Develop and nurture strong, long-lasting relationships with key customers across your region;
- Regularly engage with senior stakeholders to understand their evolving needs and expectations throughout the software development lifecycle, positioning yourself as a trusted advisor and valuable resource;
- Facilitate complex discussions that involve multiple stakeholders, helping to align their goals with Backbase's solutions and unblocking any adoption and license consumption challenges.
**Value Maximization**:
- Collaborate with customers to identify opportunities to maximize the value they derive from Backbase products;
- Work with Backbase Customer Advisory to localize business cases. Provide strategic guidance and best practices to ensure business cases align to the region and bank specific goals, ensuring customers are fully utilizing the range of product capabilities available to them;
- Proactively identify and address potential challenges, working towards solutions that align with the customer's business objectives;
- Develop joint success plans with senior stakeholders, with clear objectives that are aligned with their strategic goals;
- Actively work with the customer on roadmap planning to track and ensure the realization of the business case throughout the programme lifecycle.
**Advocacy Building**:
- Identify and cultivate customer advocates who are willing to share their success stories and experiences with Backbase solutions;
- Collaborate with marketing teams to create case studies, testimonials, and other materials that showcase customer success.
**Feedback Collection and Product Improvement**:
- Gather and analyze product utilization, and end user feedback on product experiences, providing actionable insights to R&D and steward the Request for Feature (RFF) process as a joint responsibility with the Services team;
- Act as a bridge between customers and Backbase's product development organization. Work with the Backbase UX Research team, ensuring that customer needs and suggestions are considered in future product enhancements.
**Account Management**:
- Proactively manage renewals by aligning customer success plans and business cases with value realization, ensuring continued customer satisfaction and retention;
- In collaboration with Sales, identify opportunities for account growth by understanding the banks' business dynamics and leveraging them to expand ARR.
**Who you are**
- **Education**:Bachelor's degree in Technology, Business, or a related field;
- **Experience**:10+ years of experience in a customer-facing role, including consulting, customer support, delivery or account management in the Asia Pacific (APAC) region, with a focus on customer success in the technolog
-
Senior Director, Customer Success APAC
5 days ago
Singapore Sumo Logic Full timeAs a trusted customer advisor and leader, the Senior Director, Customer Success APAC will ensure our customers in the region are meeting or exceeding their business objectives through their use of Sumo Logic. You’ll be responsible for leading the APAC Regions customer success organization that engages with our customers throughout their full lifecycle....
-
Senior Director, Customer Success APAC
5 days ago
Singapore Sumo Logic Full timeAs a trusted customer advisor and leader, the Senior Director, Customer Success APAC will ensure our customers in the region are meeting or exceeding their business objectives through their use of Sumo Logic. You'll be responsible for leading the APAC Regions customer success organization that engages with our customers throughout their full lifecycle. The...
-
Director of Customer Success
3 days ago
Singapore SS&C Full timeSS&C is a global provider of investment and financial services and software for the financial services and healthcare industries. Named to Fortune 1000 list as top U.S. company based on revenue, SS&C is headquartered in Windsor, Connecticut and has 20,000+ employees in over 90 offices in 35 countries. Some 18,000 financial services and healthcare...
-
Singapore Sumo Logic Full timeOverview As a trusted customer advisor and leader, the Senior Director, Customer Success APAC will ensure our customers in the region are meeting or exceeding their business objectives through their use of Sumo Logic. You’ll be responsible for leading the APAC Regions customer success organization that engages with our customers throughout their full...
-
Customer Success Director
7 days ago
Singapore Checkmarx Full timeAs the Director of Customer Success for APAC, reporting directly to the Global VP of Customer Success, you will be strategically leading and managing a team that delivers our two Customer Success offerings (1) Technical Account Management Services and (2) Customer Success Management that contributes to the success of our customers in the region. As part of...
-
Senior Director, Customer Success APAC
7 days ago
Singapore Sumo Logic Full time $120,000 - $250,000 per yearSenior Director, Customer Success APAC As a trusted customer advisor and leader, the Senior Director, Customer Success APAC will ensure our customers in the region are meeting or exceeding their business objectives through their use of Sumo Logic. You'll be responsible for leading the APAC Regions customer success organization that engages with our...
-
Head of Customer Success APAC
3 weeks ago
Singapore QLIKTECH SINGAPORE PTE. LTD. Full timeWhat makes us Qlik? A Gartner Magic Quadrant Leader for 15 years in a row, Qlik transforms complex data landscapes into actionable insights, driving strategic business outcomes. Serving over 40,000 global customers, our portfolio leverages pervasive data quality and advanced AI/ML capabilities that lead to better decisions, faster. We excel in integration...
-
Head of Customer Success APAC
2 weeks ago
Singapore QLIKTECH SINGAPORE PTE. LTD. Full timeWhat makes us Qlik? A Gartner Magic Quadrant Leader for 15 years in a row, Qlik transforms complex data landscapes into actionable insights, driving strategic business outcomes. Serving over 40,000 global customers, our portfolio leverages pervasive data quality and advanced AI/ML capabilities that lead to better decisions, faster. We excel in integration...
-
Sr. Customer Success Manager, Apac
7 days ago
Singapore International Job Board Full time**ABOUT TAGGER MEDIA** Tagger is a powerful, intuitive, end-to-end influencer marketing and social listening platform revolutionizing the industry. Tagger allows brands, agencies, and media companies to develop successful, efficient and data-driven influencer marketing strategies and campaigns from start to finish. Winner of "Best Influencer Marketing...
-
Director Customer Success and Relations
1 week ago
Singapore EPM Scientific Full timeOverview Associate Vice President (APAC) at EPM Scientific Our client is a fast growing healthtech company focused on delivering innovative solutions to hospitals, home care providers and healthcare stakeholders. They are currently looking for a Director of Customer Success and Relations to manage strategic relationships with internal and external...