Customer Success Director

2 weeks ago

Singapore DT One Full time

**Customer Success Director - APAC (Singapore based)**

**About Us**

DT One is the world's leading B2B fintech network powering cross-border VAS remittances to over 5 Billion users across 160 countries. Whether remittance senders choose banks, telcos, digital apps or retail, DT One is there to delivers smarter data-driven mobile solutions, empower financial inclusion and much needed connectivity to ensure that no one is left unconnected.

Founded in 2005, the DT One team is headquartered in Singapore with regional offices in Dubai, Miami, Nairobi and London.

**Overview**

As our Customer Success Director at DT One, you will be responsible for driving account growth by forming deep relationships with our key accounts, being their trusted advisor to our products and services and closely monitoring all key metrics of the account. Using your account relationship you will provide a world class customer experience for your accounts, driving revenue growth through cross and up sell opportunities.

You will manage our key accounts across APAC, driving and maturing our account strategy and direction. You will be responsible for building out best practices, deepening our presence with our customers and help scale the function, as we grow.

**Key responsibilities**
- Build a plan to meet and exceed annual Net Revenue targets across your key accounts.
- Develop account plans and strategies and execute on them to increase revenue and market share within your accounts, while also ensuring retention.
- Closely monitor the health of an account by having full view of key metrics such as pricing impact, transaction trends, product and corridor offering, transaction error trends and resolution.
- Build a cadence of reviews and growth plan with key stakeholders within the account, including C-level access.
- Continually drive revenue within accounts by cross and up selling opportunities.
- Be an advocate for their business, help the company to understand their demands/needs.
- Work closely with multiple internal functions (e.g. product, sales, compliance, solution delivery and operations) to improve our products and services.
- Ensure excellent communication and internal coordination to roll-out new services taking into factors of market specificity (regulation, competition etc.).
- Be a trusted partner to your key accounts, ensuring account retention, contractual health, well-being and maximum satisfaction of clients.

**What we are looking for**
- 8+ years of experience with exposure to FinTech/Payments/B2B tech domain.
- Experience in managing accounts within a B2B environment will be preferred.
- In addition, experience in the telecom domain will be an added advantage.
- Proven track record in successful account management, building accounts and increasing revenues.
- Proven experience in setting account strategy, direction and building out best in class best practices.
- Driven, flexible, self-motivated, go-getter, able to accept change and with the ability to work at pace in a rapidly growing and changing environment.
- Results-oriented with great skills in communication, organization and negotiation.
- Fluent in English.

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