Workforce Management Professional
1 day ago
About United Overseas Bank
United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of over 500 branches and offices in 19 countries and territories. Our history spans more than 80 years, guided by our values - Honorable, Enterprising, United and Committed.
About the Department
The Department is responsible for managing the workforce and optimizing customer service in the Contact Center. As a key member of the team, you will play a crucial role in ensuring seamless customer interactions and driving business growth.
Job Responsibilities
• Develop and implement workforce management strategies to meet business objectives
• Lead a team of customer service representatives to deliver exceptional service
• Collaborate with cross-functional teams to drive business growth and improve customer satisfaction
Job Requirements
• Bachelor's degree in Business Administration or related field
• Proven experience in workforce management and customer service leadership
• Strong analytical and problem-solving skills
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