Workforce Management Professional

1 day ago


Singapur, Singapore United Overseas Bank Full time

About United Overseas Bank

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of over 500 branches and offices in 19 countries and territories. Our history spans more than 80 years, guided by our values - Honorable, Enterprising, United and Committed.

About the Department

The Department is responsible for managing the workforce and optimizing customer service in the Contact Center. As a key member of the team, you will play a crucial role in ensuring seamless customer interactions and driving business growth.

Job Responsibilities

• Develop and implement workforce management strategies to meet business objectives

• Lead a team of customer service representatives to deliver exceptional service

• Collaborate with cross-functional teams to drive business growth and improve customer satisfaction

Job Requirements

• Bachelor's degree in Business Administration or related field

• Proven experience in workforce management and customer service leadership

• Strong analytical and problem-solving skills



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