
Temp Appointment Booking Professional
1 week ago
We are seeking a talented and motivated individual to fill the position of Temp PSA (Appt Booking, Back End). The successful candidate will be responsible for maintaining service standards for scheduling and bed booking calls.
The ideal candidate will have excellent communication skills and be able to work effectively in a team environment. They will also possess strong problem-solving skills and be able to handle difficult situations with ease.
Key Responsibilities:- Maintain service standards for scheduling and bed booking calls.
- Follow appointment scheduling procedures and guidelines.
- Disseminate hospital and departmental updates effectively.
- Ensure calls are answered within 3 rings or 30 seconds using standard greetings.
- Handle difficult customers and apply service recovery protocols.
- Working days: Any 5 days from Mon to Sat, Sunday and PH off
- Working hours: 42 hours per week; Staggered timing for Mon to Fri / / ); Sat (0700 – 1600)
- Lunch break: min 45mins
This is an exciting opportunity for individuals who enjoy working in a fast-paced environment and are passionate about providing excellent customer service.
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