
Global Client Success Manager
2 weeks ago
Job Description:
We help B2B marketers achieve success through audience insights, omni-channel digital activation, and actionable analytics-all supported by expert customer service at every stage.
The Role
You'll play a pivotal role in delivering outstanding service across our client portfolio. Proactively build strong relationships, drive engagement, and ensure exceptional client experiences that lead to satisfaction, retention, and growth.
This is a rare opportunity to join a fast-growing business at an exciting stage, supporting the build-out of a new global function and acting as the first hire in APAC.
Key Responsibilities
- Manage relationships across a range of clients, supporting them in building effective marketing strategies, identifying innovation opportunities, and exceeding performance goals.
- Cultivate strong client partnerships by understanding their unique needs, ensuring long-term success and satisfaction.
- Drive revenue expansion from existing accounts by spotting upsell and cross-sell opportunities while maintaining high retention.
- Oversee customer onboarding, campaign execution, and ongoing.
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