Apac Client Success Lead

1 week ago

Singapore VELOCITY GLOBAL SG PTE. LTD. Full time

**The role**

Our client is a global technology company with offices in San Francisco, New York, Boston, Paris and London. The marketing platform enables brands to find, manage and analyze their influencer programs across all major social media channels.
- you have an entrepreneurial spirit, you enjoy building, being proactive and helping to shape a business
- you have experience in account management and customer success working with global enterprise brands
- you have aspirations to grow with the company and lead the APAC region for Traackr
- you enjoy working at a start-up which means having exposure to various areas of the business, autonomy to expand your role, and creativity in helping to grow the company. This also means being very hands-on, and having a broad but impactful role.
- you’re comfortable with being the first hire in a region and working remotely with colleagues all over the world

**Responsibilities**:

- Establish tailored onboarding and training plans for new clients to ensure they learn, adopt and are successful at the onset with the product. This includes specific coaching and using case analysis.
- Determine key measures for success for client’s influencer programs to ensure there are quantitative and qualitative ways to measure progress
- Distinguishing the difference between strategy goals and the users’ program goals
- Monitor and address adoption and usage for clients
- Partner with Account Directors to establish strategic account management efforts by identifying and escalating signals of risk accounts and areas for further account growth

**Qualifications**
- 10+ years of hands-on experience with Business Development with a proven track record of success as both an individual and a leader
- Bachelor’s degree in business or a related field
- Excellent written and oral communication, organisational, and analytical skills.
- Multi-lingual with fluency in English and one ASEAN or North APAC language.
- Prior Start-up sales experience is a huge plus
- Experience with the Cybersecurity/Technolcoy industry and market is a plus
- Experience with many different sales tools e.g. Salesforce, Hubspot, Lusha, Zoominfo and LinkedIn Sales Navigator
- Proven ability to work with cross-functional teams and stakeholders.

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