Client Success Manager

Flywire is a global payments enablement and software company. We solve high-stakes, high-value payments and deliver meaningful value to clients across regions and industries. We support more than 4,800 clients across education, healthcare, travel & B2B, with diverse payment methods across 240 countries & territories and more than 140 currencies. With over 1,200 FlyMates from 40 nationalities in 12 offices worldwide, we're growing our team to meet new opportunities.

Forge a Path, Shape an Industry. Flywire\'s Travel business is on a rapid growth trajectory, and we're looking for a pioneering Enterprise Client Success Manager to be a foundational member of our new Sertifi APAC team. This is a chance to build something from the ground up. You will be the strategic partner and trusted advisor to our most important hospitality clients, driving their success by ensuring seamless implementation, accelerating product adoption, and cultivating long-term relationships that deliver measurable, transformative outcomes.

• Be a strategic partner: Lead end-to-end onboarding and implementation projects for our enterprise clients across APAC, deploying solutions like eAuthorize, eSignature, and SertifiPay. You will be a hands-on expert who sets our clients up for success.
• Architect workflows: Deliver high-impact training and craft custom workflows that make our clients\' processes more efficient and effective. You\'ll provide a white-glove onboarding experience that sets the standard for client support in the region.
• Fuel growth: Work with our enterprise team to ensure clients meet their objectives. Your insights will drive regular business reviews, satisfaction, and retention and growth.
• Champion the client: Serve as the vital link between our clients and internal teams (Sales, Product, and Engineering). Manage interactions via Salesforce, ChurnZero, and Zendesk, providing clear, actionable insights to help us continuously improve and innovate.

What We\'re Looking For: Your Profile for Success. We\'re seeking a passionate and ambitious individual with a blend of hospitality industry expertise and SaaS implementation experience.

• Experience: 3–5 years in customer success or implementation within a SaaS environment and 2–3 years in the hospitality industry.
• Strategic acumen: Proven track record of managing and growing strategic enterprise accounts, preferably in hospitality or travel tech.
• Technical know-how: Strong knowledge of Salesforce and customer success software (e.g., ChurnZero).
• Leadership and communication: Exceptional communication skills with the ability to engage audiences from end-users to C-level executives. Demonstrated ability to independently manage complex deployments and drive client outcomes.
• Plus: Fluency in additional APAC languages is a great asset.

• Competitive compensation, including Restricted Stock Units
• Flying Start – Our immersive Global Induction Program (Meet our Execs & Global Teams)
• Work with brilliant people. Learn more about their journeys by checking out #InsideFlywire on social media
• Dynamic & Global Team (we have been collaborating virtually for years)
• Wellbeing Programs (Mental Health, Wellness, Yoga/Pilates/HIIT) with Global FlyMates
• Be a meaningful part in our success — every FlyMate makes an impact
• Competitive time off including FlyBetter Days to volunteer and Digital Disconnect Days
• Great Talent & Development Programs (Managers Taking Flight – for new or aspiring managers)

Submit today and get started We are excited to get to know you. Throughout our process you can expect to meet with different FlyMates including the Hiring Manager, peers on the team, the VP of the department, and a skills assessment. Your Talent Acquisition Partner will walk you through the steps and be your "go-to" person for any questions.

Flywire is an equal opportunity employer. With over 40 nationalities across 12 different offices, diversity, gender equality, and inclusion are at the core of our people agenda. We believe our FlyMates are our greatest asset, and we're excited to watch our unique culture evolve with each new hire.