Invoicing Liaison Specialist
1 month ago
Aon's Centralised Data Processing Team
Aon is a global professional services firm that helps clients make better decisions. Our Client Services team is a business-critical operating unit within Aon Australia, providing best-in-class broking service support to our Client Relationship Managers and clients.
The Regional Process SME – Invoicing will be responsible for completing various administration and processing tasks in supporting the offshore team and process model, as well as local stakeholder management.
Key Responsibilities
- Collaborate with the Head of Central Processing in delivering and executing administrative support models with a focus on process efficiency and service excellence.
- Monitor shared outlook inboxes to action business request emails accordingly.
- Use initiative to obtain up-to-date information regarding client data to plan workload according to deadlines.
- Complete data entry and ensure the integrity of our internal CRMS.
- Support onshore and offshore teams in assisting colleagues to exceed customer service standards for the group.
- Identify process improvement opportunities to ensure service standards are exceeded and data quality is met.
- Manage E&O, ensure reporting, due process, and escalation are followed.
Requirements
- Relevant insurance experience.
- Relevant education qualifications would be beneficial but not required.
- Ability to build relationships with multiple stakeholders in a professional manner.
- Ability to ask well-constructed questions in an environment that requires ongoing learning and development.
- Ability to use initiative and multitask, complete tasks to deadlines.
- Ability to assess and complete work with a high level of attention to detail.
- Efficient use and knowledge of IT technology.
- Innovative and collaborative.
- Ability to understand and retain insurance-related terms, processes, products, and regulations.
Aon's Culture
Aon is committed to creating a diverse and inclusive workplace. We offer a comprehensive benefits package, flexible working arrangements, and opportunities for professional development. Our agile environment allows you to manage your wellbeing and work-life balance, ensuring you can be your best self at Aon.
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