Senior Technical Support Specialist

3 weeks ago

Singapore SHIMANO (SINGAPORE) PRIVATE LIMITED Full time
Job Summary
SHIMANO (SINGAPORE) PRIVATE LIMITED seeks a highly skilled Senior Technical Support Specialist to join our team in the SEA region. As a key member of our technical support team, you will be responsible for providing regular technical training, resolving technical issues onsite at customer factories, and preparing, maintaining, and modifying technical materials.

About Us
We are a leading manufacturer of bicycle components, parts, and accessories. Our company is committed to delivering high-quality products and exceptional customer service.

Key Responsibilities
  • Provide regular technical training in the SEA region to ensure that customers have the necessary skills and knowledge to use our products effectively.
  • Resolve technical issues onsite at customer factories to minimize downtime and ensure customer satisfaction.
  • Prepare, maintain, and modify technical materials, including user manuals, instructional guides, and product catalogs.
  • Manage online e-learning technical webpages to provide easy access to training resources.
  • Provide assistance and technical support at events when necessary.

Requirements
  • A minimum Diploma in a related field, such as engineering or computer science.
  • Good knowledge of bicycle components, parts, and technicalities.
  • Proficient in Microsoft Office, including Excel, Word, and PowerPoint.
  • Conversational skills with customers based in China Mainland and China Taiwan, with knowledge of Mandarin and English essential.
  • Willingness to travel overseas and work on weekends for events occasionally.
  • Comfortable communicating and engaging with all levels and big groups.
  • Possessing a Class 3/3A license will be an advantage.

Benefits
  • Uniform and lunch provided.
  • Company transportation available at various pickup points in Northern and Western areas of Singapore.

Estimated Salary: $4,200 - $5,000 per month, depending on experience.

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