Senior Technical Support Specialist

4 days ago


Singapore APEX TECH MANAGEMENT PTE. LTD. Full time

APEX TECH MANAGEMENT PTE. LTD. is seeking a highly skilled Senior Technical Support Specialist to join our team.

About the Role

We are looking for a seasoned professional to oversee the escalation and resolution of complex technical issues, ensuring that all incidents are handled promptly and effectively. The ideal candidate will have strong analytical and problem-solving skills, with the ability to troubleshoot complex technical issues.

The successful candidate will work closely with the development team to report bugs, request patches, and follow up on issue resolution. They will also be responsible for creating and maintaining job schedules, job tracking, client communications, team communications, web reports, and other documents.

Key Responsibilities
  1. Oversee the escalation and resolution of complex technical issues
  2. Create and maintain job schedules, job tracking, client communications, team communications, web reports, and other documents
  3. Work closely with the development team to report bugs, request patches, and follow up on issue resolution

The salary for this position is estimated to be around $80,000 per annum, based on industry standards and location.

Requirements
  • Diploma / Bachelor's Degree in Computer Science, Engineering, or a related field
  • Minimum 3 years of relevant experience in application/ technical support
  • Knowledge of ITIL or similar service management frameworks is preferred
  • Strong knowledge of technical troubleshooting, including hardware, software, networking, and operating systems
  • Strong analytical and problem-solving skills, with the ability to troubleshoot complex technical issues
Benefits

Our company offers a range of benefits, including a competitive salary, opportunities for professional growth and development, and a supportive team environment.



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