Senior Technical Support Specialist
3 days ago
We are seeking an experienced and skilled Senior Technical Support Specialist to join our team at Helius Technologies PTE. LTD.
This role involves providing top-notch technical support to our clients, ensuring their issues are resolved efficiently and effectively.
About the RoleThe successful candidate will be responsible for handling inbound and outbound calls, emails, and chatbot responses, as well as performing tasks such as documentation, notification, escalation, tracking, and follow-up of all incidents.
You will work closely with other support teams and product teams to resolve requests and issues in a timely manner.
A key aspect of this role is providing first call resolution to users who call into our public-facing hotline, advising on issues, and handling callback requests.
In addition, you will handle email assignments from your team leader and maintain a high level of customer satisfaction through effective communication and problem-solving skills.
Requirements and QualificationsTo succeed in this role, you must have excellent customer service skills, including strong listening and communication skills.
You should also possess experience working in a call center environment, with a focus on resolving technical issues and providing exceptional customer service.
Familiarity with CRM systems and Microsoft Office applications, particularly Excel, is highly desirable.
A keen sense of urgency and ability to work in a fast-paced environment are essential for this position.
Benefits and OpportunitiesThis role offers a competitive salary range of SGD 40,000 - 55,000 per annum, depending on experience, plus additional benefits such as training opportunities and career development.
As a Senior Technical Support Specialist, you will play a vital role in delivering exceptional customer experiences and contributing to the growth and success of Helius Technologies PTE. LTD.
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