Global Operations Executive

3 days ago


Singapore beBeeClientManager Full time $2,000,000 - $2,500,000
Global Operations ExecutiveAbout This Role

The individual in this position will be responsible for overseeing the end-to-end delivery of Client Management Life Cycle Operations globally, encompassing all aspects of KYC, CDD, CLM across products. Key performance indicators include volumes, productivity, accuracy, service levels, losses/lapses, issues, and Risk registers.

In their capacity as CoE Lead for Client Servicing, they will spearhead the design, implementation, and continuous improvement of client service delivery models across CIB Ops. This strategic role ensures a consistent, high-quality client experience by establishing best practices, driving digital transformation, and aligning service standards with business objectives.

Initiatives led by the executive enhance client onboarding, query resolution, and service recovery. Client satisfaction metrics are monitored, and feedback-driven improvements are implemented. Capability building involves training, knowledge management, and performance dashboards.

Collaboration with stakeholders aligns with the Global Head of Operations, CIB, Co-Heads of CIB, Coverage COO, and Coverage MT. Collectively responsible and accountable for setting operations strategy, managing performance, and allocating resources across CLM Operations.



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