Key Player in Customer Service and Operations

2 days ago


Singapore SIMPLY UNIQUE PTE. LTD. Full time
About the Role
We are seeking a highly skilled and experienced Key Player in Customer Service and Operations to join our team at SIMPLY UNIQUE PTE. LTD.

Job Description:
As a Key Player in Customer Service and Operations, you will be responsible for handling customer bookings, providing excellent customer service through various channels, and assisting with Pocket WIFI and Esim rental services.

Main Responsibilities:
* Handle customer bookings
* Provide exceptional customer service via telephone and walk-in customers
* Answer emails and respond promptly
* Assist with Pocket WIFI and Esim rental services

Requirements:
* Diploma (preferable)
* Female preferred
* Pleasant/ Well-mannered / customer service oriented
* Previous experience in the travel industry is a plus

Skills and Qualifications:
* Upselling skills
* Excellent customer service orientation
* Proficient in Microsoft Office and Microsoft Excel
* Strong analytical and interpersonal skills
* Inventory management experience
* Adaptability and good communication skills
* Experience in customer returns and satisfaction
* Team player with strong customer service orientation
* Basic knowledge of Microsoft Word and customer service software

About You:
As a successful candidate, you should have a strong passion for delivering exceptional customer experiences and possess excellent communication skills. You should also be adaptable, have a positive attitude, and be able to work effectively in a fast-paced environment.

What We Offer:
* A competitive estimated salary of SGD 3,500 - 4,000 per month based on experience and qualifications
* Opportunities for growth and professional development within the company
* A dynamic and supportive work environment

Note:
Please note that we only consider applications from female candidates.

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