
Digital Innovation Lead
1 week ago
**Role Overview:**
As a Principal Designer, you will lead high-impact innovation engagements end-to-end, spanning research, problem definition, ideation & prototyping, solution design, visioning and running of proof of concepts (POCs).
This role is ideal for someone with extensive experience in accelerating the development of new digital products or services.
You'll apply strong research, experience design, prototyping, storytelling with consulting acumen to shape solutions that are not just desirable, but also feasible and truly impactful.
Responsibilities:- Manage design x innovation engagements end-to-end, from discovery to development of working prototypes and proof of concepts (POCs)
- Drive innovation activities from research, strategic framing, to hands-on prototype building
- Provide thought leadership, strategies and hands on support to agency product teams to level up their innovation capabilities
- Facilitate co-creation between agency, GovTech and industry partners to bring emerging technologies to public sector use cases
- Build the innovation playbook, combining methodologies, tools, templates and case studies that enable GovTech teams to deliver better innovation outcomes
- Act as a coach and advocate of user-centred, innovation practices
- Embody a culture of experimentation and learning
- Comfortable navigating uncertainty, quick to adapt when things change
- Can shift fluidly between research, design, prototyping and storytelling
- Are energised by working in ambiguous spaces at the edge of what is possible
- Focus on outcomes and long-term value, not just deliverables
- Influence through building trust, clarity, and collaboration
- 10+ years in experience design, innovation consultancy, UX or adjacent fields such as UX engineering or creative technology
- Proven ability to lead projects in complex, multi-stakeholder environments, working with and managing team members across disciplines (design, tech, ops and policy) to bring innovative solutions to life
- Use a variety of research, design methods and prototyping tools flexibility to validate ideas
- Strong communicator and storyteller who builds trust quickly and brings people together
- Experienced at navigating ambiguity and balancing user, technical, and operational needs
- Inspire through articulating a bold vision of what's possible with technology while also clearly communicating risks and practical considerations
- Passionate mentor who fosters curiosity, learning, and systems thinking
- Entrepreneurial mindset with a drive to create impact for public good
GovTech is an equal opportunity employer committed to fostering an inclusive workplace that values diverse voices and perspectives.
We champion flexible work arrangements and trust you to manage your time to deliver your best.
Learn more about life inside GovTech.
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