Body Shop Operations Manager
6 days ago
Job Title: Body Shop Operations Manager
We are seeking a highly skilled and experienced Body Shop Operations Manager to join our team at FLINTEX CONSULTING PTE. LTD.
About the Role:
The Body Shop Operations Manager is responsible for directing work activities of the Body shop staff, ensuring deadlines are met, productivity levels are maintained, and quality standards are upheld. The successful candidate will contribute towards achieving targeted profit for the department and maintain customer satisfaction standards while containing expenses.
Key Responsibilities:
- Operational Management:
- Direct work activities of Body shop employees, including their observance of deadlines and productivity levels.
- Conduct daily brief/monitoring on attendance, productivity, workplace safety, and other Body shop matters.
- Ensure repair jobs are executed timely to meet delivery deadlines.
- Enforce quality repair work done consistently through correct usage of tools and repairs methods.
- Ensure in-process check and final quality inspections are done to achieve zero return jobs.
- Adequate protection of customers' vehicles and their belongings treated with care.
- Customer Service:
- Handle customer complaints and provide resolution in a timely manner.
- Supply Chain Management:
- Enforce control on supplies/consumables usage to reduce wastage.
- Process Improvement:
- Establish/enforce procedures/tools to monitor repair progress, with recovery process in place to handle expected delays or overdue cases.
- Identify problems, develop, and introduce systems and procedures to streamline efficiencies.
- Reporting:
- Create/distribute periodical reports to management on repair status and Bodyshop performance indicators.
Requirements:
To be successful as a Body Shop Operations Manager, you will need:
- Management skills.
- Preventive maintenance skills.
- Leadership skills.
- Problem-solving skills.
- People management skills.
- Excellent communication and interpersonal skills.
- Familiarity with Microsoft Word.
Compensation:
The estimated annual salary for this role is SGD $80,000 - $100,000, depending on experience and qualifications.
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