Master Body Shop Operations Manager

2 weeks ago


Singapore Flintex Consulting Pte Ltd Full time

Job Title: Master Body Shop Operations Manager


About the Role:


The Master Body Shop Operations Manager at Flintex Consulting Pte Ltd directs work activities of the Body shop staff, ensuring timely delivery, productivity, and quality standards. This role contributes to achieving targeted profit and maintains customer satisfaction while containing expenses.


Key Responsibilities:


Operational Management


1. Direct work activities of Body shop employees, including their observance of deadlines and productivity levels.


a. Conduct daily briefings to monitor attendance, productivity, and workplace safety.


b. Ensure repair jobs are executed timely to meet delivery deadlines.


c. Enforce quality repair work through correct usage of tools and methods.


d. Conduct in-process checks and final quality inspections to achieve zero return jobs.


e. Ensure adequate protection for customers' vehicles and their belongings.


2. Handle customer complaints and provide timely resolutions.


3. Enforce control on supplies and consumables usage to reduce wastage.


4. Establish procedures to monitor repair progress and handle delays or overdue cases.


5. Identify problems and develop systems to streamline efficiencies.


6. Create and distribute reports to management on repair status and Bodyshop performance indicators.


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