Mall Customer Support Representative

1 day ago


Singapore Link REIT Full time
Job Description

We are seeking a highly motivated and customer-focused Mall Customer Support Representative to join our team at Link REIT. In this role, you will be responsible for providing exceptional customer service to our shoppers, addressing their enquiries, feedback and complaints in a professional and courteous manner.

Key Responsibilities:
• Manage the Information Counter and respond to shopper's queries with a pleasant disposition
• Observe and adhere to all standard operating procedures, including housekeeping, opening and closing of counter, stock taking etc.
• Assist in the execution of mall promotional campaigns, including administering redemptions, lucky draws and contests

Support the group loyalty program at mall level, promoting the loyalty program/app to shoppers, registering new members and handling complimentary parking/gift voucher redemption.


Requirements:
• Proficient in Microsoft Office applications, including Word and Excel
• Excellent communication and interpersonal skills, with a friendly disposition
• At least 1 year experience in frontline or customer service job/environment is preferred
• Bilingual in English and 1 other language is an added advantage
• Willing to work rotating shifts, including weekends and public holidays

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