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Customer Service Representative

2 weeks ago

Singapore Link REIT Full time
Job Description:

We are seeking a CUSTOMER SERVICE REPRESENTATIVE to join our team at Link REIT. In this role, you will be responsible for managing the Information Counter and attending to shopper enquiries, feedback, and complaints with a pleasant disposition.

About the Role:
- Manage the Information Counter and provide excellent customer service to shoppers
- Attend to shopper enquiries, feedback, and complaints in a timely and professional manner
- Adhere to all standard operating procedures, including housekeeping, opening and closing of counter, stock taking, etc.
- Support the execution of mall promotional campaigns, including administering redemptions, lucky draws, and contests

Requirements:
- Computer literate and possess good working knowledge in Microsoft Office (e.g., Word, Excel)
- Customer service oriented and enjoy interaction with all levels of people
- Possess good communication skills and a friendly disposition
- 1 year experience in frontline or customer service job/environment is highly preferred
- Bilingual in English and 1 other language will be an added advantage