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Leading Expert in Investment Operations Outsourcing
3 weeks ago
The role of Investment Process Solutions Lead involves overseeing the relationship with outsourced vendors, ensuring alignment with business objectives and service level agreements. The ideal candidate will possess a strong background in investment operations, finance, data, and/or accounting within banking or financial institutions, along with a proven track record of managing complex outsourcing relationships.
BPO Engagement Management- Oversee the relationship with outsourced vendors, ensuring alignment with business objectives and service level agreements.
- Review operating models when identifying processes that are being outsourced.
- Work closely with internal stakeholders across the organization to ensure that outsourced processes meet both business needs and risk requirements.
- Establish and track key performance indicators to evaluate vendor performance, providing regular reports and insights to senior management.
- Identify potential risks associated with the outsourcing engagement and develop mitigation strategies to ensure compliance and operational continuity.
- Lead change management initiatives related to the outsourcing engagement, ensuring smooth transitions and effective communication with all stakeholders.
- Provide guidance and training to internal teams on processes and systems related to the BPO engagement, fostering a culture of continuous improvement.
- Build and maintain strong relationships with vendors, facilitating open communication and collaboration to address challenges and drive mutual success.
- Bachelor's degree in Finance, Accounting, Business Administration, Information Technology, or a related field.
- Minimum of 15 years of experience in finance, data, and investment services outsourced operations within banking or financial institutions.
- Proven experience managing BPO engagements and vendor relationships, with a track record of delivering operational excellence.
- Strong understanding of investment processes, regulatory requirements, and best practices in outsourcing.
- Excellent analytical and problem-solving skills, with the ability to make data-driven decisions.
- Exceptional communication and interpersonal skills, with the ability to engage and influence stakeholders at all levels.
- Strong project management skills, with experience in leading cross-functional teams and initiatives.
- Proficiency in relevant technology platforms and tools used in investment operations and outsourcing.
- Flexible working arrangements, including four days per week in the office and one day per week remote work.
- Prudence: We strive to make informed decisions that balance risk and opportunity.
- Respect: We value diversity and promote an inclusive workplace culture.
- Integrity: We uphold the highest standards of ethics and conduct.
- Merit: We recognize and reward individual achievement and contributions.
- Excellence: We aim to deliver outstanding results and continuously improve our performance.
We are committed to creating a workplace culture that is agile, innovative, and diverse. If you are a motivated and experienced professional looking for a challenging role, we encourage you to apply.
