Workforce Optimisation Specialist

4 days ago


Singapore WISE ASIA-PACIFIC PTE. LTD. Full time
Company Overview

WISE ASIA-PACIFIC PTE. LTD. is a dynamic company with a mission to provide innovative financial solutions. We are seeking a talented Workforce Management Specialist to join our team in Singapore.

Job Description

Schedule Management:

  • Create and manage schedules for our teams based on forecasted volumes to meet Service Level Agreements (SLAs)
  • Review and iterate forecasts, adjusting scheduling patterns as needed
  • Publish schedules and collaborate with the WFM team to find solutions that align with our objectives

Incident Management:

  • Confidently handle incidents and manage stakeholders while devising steps to mitigate the situation

Process Improvement:

  • Identify process improvement opportunities and take the initiative to automate, improve efficiency, and reduce waste and cycle times across WFM practices

About You:

  • You will be an impactful member of our team, contributing to decision-making and shaping the future of our company
  • With your expertise, you will have a direct impact on helping our customers get support when they need it
  • You will be working with a range of stakeholders, from operational teams to product teams and analysts, across all levels

Requirements:

  • At least 1 year of relevant Workforce Management experience (in-house or in an outsourcing environment) with contact centre planning, scheduling, and intraday management using workforce management tools
  • Strong problem-solving skills and ability to efficiently manage multiple deadlines and stakeholders with varying priorities
  • Dedicated to our mission at Wise and prioritising customer satisfaction

Benefits:

  • This role offers a unique opportunity to solve a truly global challenge, growing our support model in response to rapid growth and increasing complexity
  • The chance to develop your skills in data analysis, process improvement, and stakeholder communication
  • A competitive salary of SGD $60,000 - $80,000 per annum
Salary Information

We offer a competitive salary of SGD $60,000 - $80,000 per annum, commensurate with experience and qualifications.

Required Skills and Qualifications

Essential Skills:

  • Experience in workforce management, preferably in a contact centre environment
  • Strong analytical and problem-solving skills, with the ability to work independently and make decisions under ambiguity
  • Excellent verbal and written communication skills, with the ability to articulate complex information clearly

Desirable Skills:

  • Knowledge of lean principles and processes
  • Familiarity with Microsoft Excel and other productivity tools

Language Requirements:

  • Fluent English language skills, both written and spoken

Location:

  • This role is based in our Singapore office


  • Singapore WORKFORCE SINGAPORE AGENCY Full time

    Job Description:At Workforce Singapore Agency, we are seeking a highly skilled Workforce Transformation Specialist - Industry Engagement to champion workforce transformation and reskilling needs of the integrated facilities management/ environmental services industries.About the Role:This is a dynamic role that requires strong business acumen and excellent...


  • Singapore WORKFORCE SINGAPORE AGENCY Full time

    Are you a business development expert with a passion for workforce transformation? Do you have experience in account management, partnerships, and project management? We are seeking a skilled professional to join our team at the Workforce Singapore Agency.About the RoleThis is an exciting opportunity to champion workforce transformation and reskilling needs...


  • Singapore D L RESOURCES PTE LTD Full time

    Job Summary:We are seeking a highly motivated Contact Centre Performance Optimisation Specialist to join our dynamic team at D L RESOURCES PTE LTD. The ideal candidate will have a strong background in workforce management, excellent analytical skills, and the ability to work effectively in a fast-paced environment.


  • Singapore WORLDWIDE HOTELS MANAGEMENT (V) PTE. LTD. Full time

    About the RoleWe are seeking a skilled Revenue Optimisation Specialist to join our Worldwide Hotels Management (V) Pte. Ltd. team. As a key member of our revenue management department, you will be responsible for driving revenue growth and maximising profitability across our hotel portfolio.


  • Singapore STALFORD EDUCATION HOLDINGS PTE. LTD. Full time

    Roles & ResponsibilitiesJoin Us as a Website Optimisation Specialist!At Stalford Education Group, we believe a high-performing website is key to connecting with our audience and delivering exceptional online experiences. We're looking for a skilled Website Optimisation Specialist to help us unlock the full potential of our digital presence.Are you passionate...


  • Singapore Cotton On Group Full time

    About the RoleWe are seeking an exceptional Optimisation Specialist to join our team as a Product Allocation Expert. As a key player in our organisation, you will be responsible for delivering effective product allocation strategies that drive trade and gross profit.Your Key ResponsibilitiesSupport retail and vm to execute action plans that drive trade and...


  • Singapore WISE ASIA-PACIFIC PTE. LTD. Full time

    At WISE ASIA-PACIFIC PTE. LTD., we're seeking a highly skilled Workforce Optimization Specialist to join our team in Singapore. This is an exciting opportunity for someone who can leverage their expertise in workforce management to drive operational efficiency and improve customer satisfaction.About the RoleThis role offers a unique challenge in managing a...


  • Singapore Careers@Gov Full time

    About the RoleWe are seeking a highly skilled Workforce Transformation Specialist to champion workforce transformation and reskilling needs of enterprises in the Professional Services sector. As a key member of our team, you will play a pivotal role in identifying industry manpower challenges and skills gaps through data analysis and trend evaluation.With...


  • Singapore IMPOSSIBLE MARKETING SERVICES PTE. LTD. Full time

    Explore a career with IMPOSSIBLE MARKETING SERVICES PTE. LTD., a leading Digital Marketing Agency in Singapore.Job Title:Digital Marketing Account Manager: Performance Optimisation SpecialistAbout the Role:We are seeking an experienced Digital Marketing Account Manager to join our team as a Performance Optimisation Specialist. In this role, you will be...


  • Singapore WORKFORCE SINGAPORE AGENCY Full time

    Job DescriptionWe are seeking a highly skilled Industry Transformation Specialist to join our team at Workforce Singapore Agency. The successful candidate will play a key role in championing the workforce transformation and reskilling needs of enterprises in the Professional Services sector.About the RoleThe Industry Transformation Specialist will be...


  • Singapore Wise Full time

    About the Role:We are looking for a highly skilled Workforce Management Senior Specialist to join our team in Singapore.This is a unique opportunity to leverage your expertise in scheduling and intraday management to drive business growth and customer satisfaction.As a key member of our WFM team, you will be responsible for ensuring that our agents are...


  • Singapore RECRUIT EXPRESS PTE LTD Full time

    About the RoleRecruit Express Pte Ltd is seeking a highly skilled Strategic Workforce Development Specialist to join our team. This role is an exciting opportunity for a professional with expertise in workforce planning and training development to contribute to the growth and success of our organization.Job Description:The Strategic Workforce Development...


  • Singapore WISE ASIA-PACIFIC PTE. LTD. Full time

    Roles & ResponsibilitiesShort introductionWe’re looking for a Workforce Management Specialist to join our team in the Singapore office!As a member of the WFM team you will be vital in ensuring agents are scheduled to be working at the right place and at the right time. You can expect to be working with a number of stakeholders from operational teams,...


  • Singapore AMBITION GROUP SINGAPORE PTE. LTD. Full time

    About the Role:">We are seeking a skilled Chief Process Optimisation Specialist to join our team at Ambition Group Singapore Pte. Ltd.">Job Summary:">The successful candidate will oversee the entire card acquisition process, collaborating with various teams to enhance processes and policies. This includes streamlining and automating the card application and...


  • Singapore RECRUIT EXPRESS PTE LTD Full time

    Job DescriptionWe are seeking a Chief Workforce Development Specialist to join our team at Recruit Express Pte Ltd. This role is responsible for leading the development and implementation of learning interventions, training programs, and e-learning modules to drive service quality initiatives for continuous improvement.About YouYou will be working closely...


  • Singapore NEXTSOFT PTE. LTD. Full time

    We are seeking a talented Localisation Specialist to join our team at NEXTSOFT PTE. LTD.The ideal candidate will have excellent bilingual proficiency in Chinese and English, with the ability to work in an all-Chinese speaking environment.Responsibilities:Collaborate with external vendors for the localisation of other language pairs, as well as proofreading...


  • Singapore HANDY & HARMAN MANUFACTURING (SINGAPORE) PTE. LTD. Full time

    Job DescriptionWe are seeking a highly skilled Manufacturing Process Optimisation Specialist to join our team at Handy & Harman Manufacturing (Singapore) Pte. Ltd.About the Role:The successful candidate will be responsible for applying engineering principles and techniques to optimise production processes in a manufacturing environment, ensuring...


  • Singapore Careers@Gov Full time

    About the RoleWe are seeking a Strategic Workforce Development Specialist to join our dynamic team at the Office of Staff Development. As a pivotal member of our organization, you will play a key role in shaping staff capability development and career growth to meet RP's organizational needs.


  • Singapore WORKFORCE SINGAPORE AGENCY Full time

    About the RoleAt Workforce Singapore Agency, we are seeking a skilled Industrial Transformation Specialist to champion workforce transformation and reskilling needs of the integrated facilities management and environmental services industries.The ideal candidate will possess a strong business acumen, comfortable in communicating with all levels of...


  • Singapore Workforce Optimizer Pte Ltd Full time

    Job Title:Tech Support SpecialistAbout the Role:We are seeking a highly skilled Tech Support Specialist to join our team at Workforce Optimizer Pte Ltd. As a Tech Support Specialist, you will play a crucial role in ensuring the timely and effective resolution of technical issues for our clients.Key Responsibilities:Technical Troubleshooting: Investigate and...