Water Park Operations Manager

7 days ago

Singapore Careers@Gov Full time
{"Key Duties and Responsibilities": "Key Duties and Responsibilities

The successful candidate will be responsible for the day-to-day operation of the PAssion Wave facility, ensuring quality standards are maintained at all times.

Key duties and responsibilities include:

  • Grassroots & Partners Engagement
    • Establish and expand good networks with PA Divisions, PAssion Wave Advisory & Outreach Committees, GROs, Corporate Partners and external agencies to identify and develop new and improve existing programmes to widen outreach and enhance engagement.
    • Increase and deepen engagement with informal social groups by providing community space and programming to enable more bonding opportunities and facilitate the forming of Interest Groups (IGs) and recruitment of WeCare Volunteers.
    • Provide secretariat support and assist in managing the accounts and KPI management for PAssion Wave Outreach Committee.
  • Programmes & Activities
    • Lead the planning, implementation and evaluation of innovative programmes/activities and at the same time promote awareness of waterfront lifestyle and water sports programmes.
    • Conceptualize and execute events and partnership events to engage the community.
    • Coordinate and manage PA trainers and a suite of waterfront lifestyle programmes and outlet services to cater to the emerging needs of the community leaders and members.
    • Expand current networks, collaborate and develop joint projects/programmes with Voluntary Welfare Organisations (VWOs), schools and partners to cater to the changing demands and needs of residents today.
    • Create customized programmes that can reach out to special needs groups, persons with disabilities and vulnerable groups.
    • Ensure that programmes/activities operate within the policies and procedures of the organisation.
    • Take lead in publicity for outlet related events, programmes and activities.
    • Support the Senior Manager at PAssion Wave and Outlet by collaborating with a Social Media Agency to create additional social media marketing campaigns aimed at increasing awareness among youths, PMEs, young parents and persons with disabilities.
    • Ensure the effective and efficient programme delivery.
    • Plan and recruit volunteers and form Interest Groups through platforms such as programme, activities and events.
  • Outlet Operations
    • Responsible for the overall administration and operational efficiency of the PAssion Wave outlet.
    • Improve operational management systems, ensure processes are cost effective and timely and maintain best practices that are in line with senior management's strategies and support the PA's missions and objectives.
    • Implement and review workplans effectively and in line with the goals of PAssion Wave Team.
    • Plan and co-ordinate water sports & waterfront lifestyle courses, activities, services and programmes of the PAssion Wave outlet.
    • Ensure proper upkeep of the building and grounds of the PAssion Wave outlet.
    • Supervise and guide other staff under his/her charge.
    • Ensure proper budgeting, accounting and cash management of the PAssion Wave outlet account and activity group to maintain the integrity of the PA.
    • Ensure timely updating of outlet outreach figures with consistency and accuracy. Track the outlet performances and KPI achievement.
    • Work closely with Volunteers and PA Trainers in planning and implementing water sports & waterfront lifestyle programmes and activities.
    • Evaluate & audit PAssion Wave outlet programmes and services delivered by External Operators.
    • Monitor the performance of PA Trainers with respect to course safety and quality management so as to maintain a high level of safety and quality of programmes.
    • Recruit and supervise the selection of potential Trainers & Operators.
    • Mobilise volunteers and PA Trainers to participate in projects, national campaigns and activities organised or endorsed by the People's Association.
    • Establish and maintain a network with local and overseas organisations on accredited training courses and water & land sports type activities to maintain industry awareness.
    • Conduct audit checks on stores and inventory systems to ensure sufficient stock and sea-worthiness of training and water & land sports equipment.
    • Supervise the emergency evacuation of casualties and work with management in times of crisis.
    • Co-ordinate facilities administration between Tenants, Managing & Marketing Agents (MA), contractors, etc.
    • Perform safety operations including and not limited:
    • Launching/driving the powerboat to perform search and rescues where needed.
    • Launching and recovering participants and ensure activities are conducted in a safe environment.

Other ad-hoc duties not covered under main responsibilities and duties.

  • Serve as a member of internal and/or external working committees, and cross-divisional/units projects.
  • Perform any other duties as assigned by supervisors and senior officers.
"}

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